Does the Mudita Pure work on the Shaw network in Canada

Im able to text, but unable to make calls…

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Call your carrier, you may need to do further integration and ask support for the compatibility. The reality is that while the Mudita Pure is unlocked and should work with all GSM based carriers, sometimes carriers have certain compatibility needs and may need to configure your device for their network via their support tickets :slight_smile:

Appreciated, thanks Jose. will do.

Hope you enjoy the device in Canada. I am eagerly waiting for mine to show up so I can do reviews and showcase it to the community. But alas, I have to wait lol. Please let us know what you find out though :smiley:

It is based on Quectel chipset and the latest Quectel chipsets support a wide range of LTE bands so there is a good chance it will support all carriers in Canada incl Shaw/Freedom Mobile. However, the issue may lie in the regulatory domain. I have not been able to find a confirmation of required certifications in the Canadian Radio Equipment List.
I would like to be proven wrong by the official Mudita representative posting the Canadian certification label(s) here.
Thanks

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@pseudonymed As far as we know, Shaw provides mobile services through its subsidiary Freedom Mobile, under both the Freedom and Shaw Mobile brands. I can confirm that Mudita Pure will work on Freedom Mobile. It will also work on Rogers Wireless, Telus, Bell Wireless. Hopefully this helps.

So far I’ve only been able to send a few random texts and no calls… working on. Will update.

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Thanks Urszula,
It is not clear whether or not Mudita pure is legal to operate in Canada… In other words has it passed the necessary certifications?
Thanks

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@customer As far as I know, Mudita Pure has both FCC & Industry Canada (IC) certifications so I don’t see an issue with being able to operate. However, I will check if there are any special settings involved which would impact receiving calls.

still unable to text/call on the nationwide Shaw freedom network here in Canada. Called in to Shaw and tried to do a walk through, unable to select network. Phone suggests I update firmware, for MacOS, is there an easy way to do this?

Working! updated SIM with a reset.

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and then it stopped working, again. arg.

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@pseudonymed I’m so sorry that you’re experiencing issues. Perhaps @Bartosz_sp2fet can shed some light on this- Is this a MuditaOS software issue or a network issue.

as the certification has passed in Canada, I’d move torwards the carrier issue rather than the device fault. But let’s see what info will we get from the rest of our team.

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Off the top, love the concept, appreciate it’s still in beta (essentially), will keep working at it.
So far, it’s been hit and miss; including, set the alarm, device froze, alarm went off, no way to turn it off, ended up wrapping it in a towel to dampen noise and waited until the battery died…
and, sometimes it shows full bars, phone works, etc. and other times, in the same location, for no apparent reason, no bars, no phone, no texts…
Couldn’t see using it, in it’s current state, as a day to day phone, simply too unreliable. Will stick around though, again, love the concept, and expect we’ll see firmware updates, and so far the support has been good, thanks.

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Sorry to hear that :frowning: Could you please try to write those problems down on our GitHub issues page? It will make us easier to track and fix it.
Here’s the link:

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