Customer support thread (all questions welcome)

On the topic of vibration and sounds: would it be possible to have the option of alarms that only vibrate?

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@urszula, I like the “hypothetical” pictures that you are posting. Are you using an AI program to generate them? I asked the free version of Grok a few minutes ago to draw a picture of a Mudita Kompakt cell phone, and it gave me a generic smartphone with a “mudita” label at the bottom, so I suspect that you are not using Grok (unless, perhaps, it is the paid version). In contrast, I asked Grok, “What is the Mudita Kompakt,” and it gave me a thorough description, including the current price.

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@kirkmahoneyphd It’s GROK, but I fed it a picture of Mudita Kompakt first :slight_smile:

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I’d like to bring up/upvote few things:

  • posibility to remove the original weather location - edit: it’s there, just edit the default location
  • possilibty to set alarms more granularly than 5min precision
  • I think when searching thru contacts you can’t select Polish characters, I couldn’t - edit: SORRY, it works, I must have missed the right key!
  • the mechanics of typing text could be slightly improved, say when you type a word and press space ignoring suggestions, and then go back to that word, see the suggestions again
  • I think the fingerprint sensor could hopefully have a bit longer hold delay as it indeed feels sensitive to any touchpad-triggering objects
  • custom ringtone
  • I don’t know, I’m loving the phone and I wish you good luck; I’m not a pro software developer (rather a Python scripter) but would love to help anyhow.
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@buiosu Thanks for the feedback.

Hi, how to change default location in weather app? I added two more cities but I don’t know how to set one of them as default.

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I think, I did it by clicking on the Edit button in the location list and then on the default location to change its place.

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it worked, thank you very much! :slight_smile:

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Two more ideas to upvote:

  • custom ringtones or do not disturb (I want only few people to trigger some sound or vibration most of the time as it can be urgent)
  • option to add medical info and emergency contacts that can be called or at least written down from the lock screen, I got it on my Samsung (so long partner) and I love that my kids can call my wife or parents if something happened.
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I received my Mudita Kompakt today (Yay!).

Questions

  1. Should the Pebble Gray silicone case that I ordered (along with the Kompakt in the Kickstarter campaign) be in the box with the Kompakt? (It was not in the box.)
  2. How can I confirm (e.g., by serial number) that the Kompakt that I received is the “Global” version (to which I changed before the change deadline in March) instead of the “North America” version (which I originally selected in my Kickstarter order)? The reason that I ask is that the “Nazwa” reference on the “Faktura VAT” print-out in the box says, “Mudita Kompakt-Pebble Gray NAM”, and the “NAM” suffix makes me wonder whether I accidentally got the “North America” version. (UPDATE: I used the LTE Discovery app to see that my Kompakt is connecting to LTE band 12 (“B12”) on T-Mobile USA. Unfortunately, both the Global and North-American versions support band 12, so this does not help me to see whether Mudita sent the Global version to me.)
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Now that feels a stable issue. I’m using USB tethering. Every time I unlock the phone, tethering goes off.

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This could possibly help with a situation when you have a locklock screen, wanna see the time, press the button but the fingerprint sensor already expects a finger and either unlocks or (with other finger) fails over to the pin screen - so you can’t really check the time and notifications on the lock screen.

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Another ideas:

  • put space after selecting a suggested word
  • include rain probability/volume in the weather app
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I think it would be good to have mobile data button in the main settings screen (the screen with lamps, screen light, weather). We have wifi button, wifi hotspot button etc. When it comes to mobile data, user has to go deeper into settings which is not the perfect solution.

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True, i would say we can get rid of airplane mode since we have switch for a better version of it and put cellular data there.
I disable it in settings when im at home so i can just turn on wifi for a moment to check new messages from friends but if im going out it is more pain to turn cellular data on and off for a sec just to update the group threads.

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option to add medical info and emergency contacts that can be called or at least written down from the lock screen, I got it on my Samsung (so long partner) and I love that my kids can call my wife or parents if something happened.

+1. I’d love that to.

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@kirkmahoneyphd Did you contact our customer support about this issue? I will forward this to them, but I think since they have access to all the orders & customer info, they would be in a better position to help.

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@buiosu this is something that’s being worked on :slight_smile:

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Update about sound/vibration issue.

Today i also have both sounds and vibration, searched all of the options even security and found nothing else to disable…
Also i enabled sound in keyboard settings to see if i like it, there is no sound while typing.
turned the volume up all the way to check if it was silenced but nope.

Also often when im putting the phone down, im clicking lock button and it does lock but also unlock instantly because it is already reading my finger, i have to push it again with different finger to lock the screen.

Two suggestions re contacts:

  • ability to scroll with an alphabet letter highlighted - that allows to navigate quickly and precisely
  • when displaying contacts list, if the screen times out and locks and then you unlock it, it shows the beginning of the list instead of showing the position at which it it was viewed before it got locked - would be great to remember the position and display it after unlock (minor severity, I was just making sure which contacts from a smartphone didn’t go thru a SIM card and I was writing the numbers down on paper, normally you wouldn’t left contacts list hanging)
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