Customer support thread (all questions welcome)

[buiosu]

Hi, sorry for sneaking in to the thread, I was more like adding another thing on top to the support team awareness list.
I’m sure Urszula will look into your case.

[denguefeber]

@denguefeber

Yes. The same thing happens to me. Right after I lock it, I can also press and get haptic feedback if I, for example, press once on the control center button and once on the home button, or for instance, double press the home button, etc. IE. The phone gives haptic feedback a short while after and/or on a few occasions after I have locked the phone.

++ same happens with the haptic feedback when I have fingerprint lock activated. It gives feedback like 1 second after I lock the phone. Weird. And annoying.

[urszula]

@pang840

Thanks for your answer but I was asking @urszula about my UPS-destroyed package

@pang840 We’ve escalated this with UPS. Our team will respond to you directly (via email) with some options.

[buiosu]

Hiya, I’ve been attaching an image to my WhatsApp message and typing some comments underneath, when I wanted to fix a typo few words behind, the cursor kept getting back to the end of the message. Did you experience the same behavior, @urszula?

[Two_Hats]

Hello. I have been using the Mudita Kompakt for a week and a half now. I have a great experience with the device, but I have experienced a few bugs. They are not major, but I am writing in this thread to make sure you know about them.

1- Meditation timer stops before the time ends and the app freezes.
2- MMS pictures aren’t sending. The SMS app says they are sent but the person at the other end doesn’t receive it.
3- Directions on the maps app are bugged. I was on the highway and the app kept telling me to enter the highway.

Thank you! Looking forward to the September update.

[urszula]

That’s odd. @buiosu I never experienced anything like that. Do you use the stock keyboard? or did you sideload anything?

[urszula]

@Two_Hats

1- Meditation timer stops before the time ends and the app freezes.
2- MMS pictures aren’t sending. The SMS app says they are sent but the person at the other end doesn’t receive it.
3- Directions on the maps app are bugged. I was on the highway and the app kept telling me to en

@Two_Hats I will let the team know about the meditation app & the maps. As for the MMS: Do you have MMS messages enabled on your device. Also, please check your APN setting. You might need to adjust them in order to send MMS messages.

[buiosu]

A stock one. And it doesn’t happen in SMS or regular messaging, only when adding a photo to WhatsApp convo and then typing something as part of the message with image.

[urszula]

@buiosu hmmm- then it might be just a WhatsApp issue. I can’t be sure. I will play around with it & see what happens.

[buiosu]

Yeah I thought of asking you specifically because I know you are using WhatsApp on MK, too.
The other thing is that in WhatsApp in particular, the stock keyboard doesn’t have a newline key but tapping the bottom right button just hides the keyboard. Different than SMS/Signal.

[Two_Hats]

I checked a few things. Yes, I have the setting for MMS without data enabled. Yes, my APNs are correct. I can receive pictures but cannot send them.

[pang840]

Thanks for your effort, another colleague of yours got back to me on September 2nd. However, neither my reply on September 4th nor September 15th were answered, so the process is stalled again.
I really want to have a refund now. The order had been placed on the 25th of July! Now my Kompakt already got some scratches because of the missing cases. Very disappointing.

[buiosu]

Hey, two more things:

• in the Notes app, you can highlight text and Copy/Paste/Cut. When typing in an SMS, you can only Copy/Paste, but no Cut - please adjust
• please add an option to be able to forward an SMS or maybe share forward a note (no hard feelings but any sort of export other than open a note, highlight all and copy would help)
  Cheers!

[janmah]

Hi @urszula, my kompakt glass was damaged recently. I opened a ticket support and I received a link after a few days. Unfortunately, the support page is still empty, no replies. Could you help, please?

[urszula]

@buiosu

Hey, two more things:

• in the Notes app, you can highlight text and Copy/Paste/Cut. When typing in an SMS, you can only Copy/Paste, but no Cut - please adjust
• please add an option to be able to forward an SMS or maybe share forward a note (no hard feelings but any sort of export other than open a note, highlight all and copy would help)
  Cheers!

I’m passing this info on to the team Thanks for taking time to give us feedback

[urszula]

@janmah

my kompakt glass was damaged recently.

@janmah Thank you for reaching out. Are you looking to have the screen replaced by us or are you looking to purchase a replacement display & repair it yourself or take it into a repair shop?

We’re already pinged the customer service dept to respond to your query. We appreciate your patience & apologies for the delay

[janmah]

Thanks for the assistance @urszula .
Yeah, I sarthe option to buy it, but it also says that the wattanty is voided if I do replace it by myself? I wanted to know if I can replace just the glass, cause the display itself is fine, but the glass is damaged. Also, if I wanted to do it with you, what would be the time and cost?
Questions, questions… so many questions!
Appreciate the help. I’ll be happy to chat with support directly, once they reply.
Cheers

[anon7028788]

Just out of curiosity did you have a screen protector on it?

[janmah]

@anon7028788 Nope. Unfortunately I was dumb enough not to buy the cover and screen protection. I’ll buy them with the new glass.

[urszula]

@janmah

Yeah, I sarthe option to buy it, but it also says that the wattanty is voided if I do replace it by myself? I wanted to know if I can replace just the glass, cause the display itself is fine, but the glass is damaged. Also, if I wanted to do it with you, what would be the time and cost?

Yes, having your Mudita Kompakt serviced by anyone other than our authorized technicians will void the warranty.

You can arrange a warranty-safe repair by contacting our official support team at support.mudita.com.

I’m not sure of the exact cost, but I will ask the team & get back to you.