Shipping/Customs/Delivery info

As we begin to ship more & more devices & products, we recently got some feedback from some customers that they are experiencing some issue with FedEx.

Once you get a tracking link, you are able to see the expected delivery of your package. As I mentioned, some customers have reached out to us that they are having some difficulties. Some packages are stuck for days at a courier sorting center. Some users have gotten customs/duty invoices from FedEx.

We have an agreement with FedEx that MUDITA pays all the duty/customs fees. If you get notices asking you to pay- please don’t pay it. If you see that your package is not moving- reach out to us.

If something like happens to you guys, PLEASE, as soon as you get some info let us know. The sooner we can intervene the better.

PLEASE NOTE: We do not send out tracking info- the courier sends out that info once they have picked up the package from our warehouse.

Also, we are working on getting some different shipping options, especially for our customers in the EU, so that shipping is not so expensive.

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I’m gonna bump up this post because we are still experiencing this issue with FedEx. If you’re tracking your package & you noticed it did not move in more than a couple of days or it’s stuck in customs PLEASE reach out to us ASAP so we can intervene.