Hi, unfortunately I can’t connect anymore to Mudita Center from my Windows computer. On my Kompakt a USB-connection doesn’t show up either. No matter what cables I use, data transfer seems not possible. Hope this problem can easily be solved. Thnx!
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Sometimes I restart the equipment and things start working. Power off the PC, restart it, maybe the usb port is inactive?
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Thnx for your response. I’ve tried three different computers, but nothing works. There seems to be a problem with de Kompakt itself, but I have no clue how to solve it.
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Can it be charged via USB cable?
Possibly it’s a defect inside the phone? Hope not. - contact [email protected]
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Are you certain that the USB cable that you are using is NOT a charge-only USB cable?
Unfortunately, charge-only USB cables look like data-plus-charge USB cables!
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#1 cause of this (in my experience) is the Kompakt not being updated to at least MuditaOS K 1.5. What version is your phone running now?
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Thnx for your help, but I have the latest update and the cables are not only for charging. A few months ago, it still worked, but not anymore. I think I have to ask Mudita for support.
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@hrvmaanen Sorry for the late reply. I’m just getting back from IFA in Berlin & digging myself out from all the messages.
What version of Mudita Center are you currently using? Are you using a proper USB cable (not just a charging-only cable)
Additionally, you can file a support ticket directly through Mudita Center & it automatically attaches logs to your ticket. This way our tech team can see what’s happening under the hood and causing issues.
Here are the instructions: