Mudita Pure Bug: Vanishing APN Settings

[corgan]

I’ve had this occur twice, typically around 7 to 8 PM after arriving home from work.

Because it happens sporadically, I may have the events slightly confused but to my recollection:

First instance: Noticing I hadn’t received any messages for a about an hour, I saw I had lost cell connection. I did as @Jose_Briones often describes and reset the SIM connection. This is a common thing to do on Pure (though less so with the new update) and can be performed a number of ways: The hardware slider, switching between SIMS1 and 2, etc.

This didn’t work this time So I checked to see if my default APN had changed (I have gotten better signal performance by adding a manual APN as per my MVNO). Going into APN settings, every entry—my custom and the automatic— had vanished.

Worried, I readded my MVNO’s suggested APN. After a few seconds 12 texts came rolling in and all the APN entries repopulated: including the original AND new, duplicate MVNO access point I entered. I deleted the duplicate and everything was fine.

In the Second instance, last night, the same thing happened,. I did the same sequence of testing, but after re-adding my access point, the list did not repopulate and I did not reconnect. Restarting the device reconnected me, and repopulated the APN settings list—again with my duplicate.

[Wojciech_Wasiluk]

Hello @corgan, would you be able to do the following steps?:

1. connect your Pure to a computer where you have installed Mudita Center. Open Mudita Center (make sure it’s the most recent version of Mudita Center).
2. Once your phone is connected in Mudita center, click “Help”. A new window will appear.
3. Click the button marked below:

4. Fill out the form with your email address. In the message field put the serial number of your phone.

You can find the serial number of your phone after you click “About your Pure” on the main page of Mudita Center (as shown below).

5. Click SEND
   This will allow us to understand either there’s an issue with the phone, antenna, network, software etc. and hopefully to find a fix for this.

Thanks in advance for your help!

[corgan]

Will be sure to do so: it will be late in the evening here (EST). I can start doing this whenever I have a bug to post here.

I hope you don’t mind a post here also: I think these threads are good reminders to people that they’re not alone–just in case they’re experiencing the same.

Thanks for reaching out.

[corgan]

I’m sure there’s a LOT of possibilities. I’m anecdotally curious about the SIM contacts, FYI. Not sure why. But, I guess the good news there is, if that were a problem, a slight tweak to drawer tolerances might help.

[corgan]

Sent! Thanks again.

[corgan]

Hi @urszula @Wojciech_Wasiluk . For the first time since shortly after this thread I opened up the Mudita to try again. I’ve updated the software and the issue persists. I’ve sent a help request with some troubleshooting notes, and attached the zip file. Thanks,.

[urszula]

@corgan Thanks for reaching out again. Have you updated your Mudita Pure since you use it last?

[shak]

Yeah it’s a known issue this one. I have also reported this in the past. The APN settings are randomly lost

[corgan]

I did. The team reached out to support me via warranty, but I’ll be letting it go. It’s not a high priority for me, at the moment. Thanks for following up @urszula Hope you’ve been well.

[urszula]

Just so we’re all on the same page about APN settings:

APN (Access Point Name) settings are ONLY crucial for a mobile device to access the internet and other services provided by a mobile carrier that involve access to the internet/Data service. Those settings serve as a gateway between the cellular network and the internet, enabling users to send and receive data. Since Mudita Pure is an internationally OFFLINE phone the APN settings don’t really impact the strength of the NETWORK service.

Hopefully this info helps.