I’ve had this occur twice, typically around 7 to 8 PM after arriving home from work.
Because it happens sporadically, I may have the events slightly confused but to my recollection:
First instance: Noticing I hadn’t received any messages for a about an hour, I saw I had lost cell connection. I did as @Jose_Briones often describes and reset the SIM connection. This is a common thing to do on Pure (though less so with the new update) and can be performed a number of ways: The hardware slider, switching between SIMS1 and 2, etc.
This didn’t work this time So I checked to see if my default APN had changed (I have gotten better signal performance by adding a manual APN as per my MVNO). Going into APN settings, every entry—my custom and the automatic— had vanished.
Worried, I readded my MVNO’s suggested APN. After a few seconds 12 texts came rolling in and all the APN entries repopulated: including the original AND new, duplicate MVNO access point I entered. I deleted the duplicate and everything was fine.
In the Second instance, last night, the same thing happened,. I did the same sequence of testing, but after re-adding my access point, the list did not repopulate and I did not reconnect. Restarting the device reconnected me, and repopulated the APN settings list—again with my duplicate.
Click SEND
This will allow us to understand either there’s an issue with the phone, antenna, network, software etc. and hopefully to find a fix for this.
Will be sure to do so: it will be late in the evening here (EST). I can start doing this whenever I have a bug to post here.
I hope you don’t mind a post here also: I think these threads are good reminders to people that they’re not alone–just in case they’re experiencing the same.
I’m sure there’s a LOT of possibilities. I’m anecdotally curious about the SIM contacts, FYI. Not sure why. But, I guess the good news there is, if that were a problem, a slight tweak to drawer tolerances might help.
Hi @urszula@Wojciech_Wasiluk . For the first time since shortly after this thread I opened up the Mudita to try again. I’ve updated the software and the issue persists. I’ve sent a help request with some troubleshooting notes, and attached the zip file. Thanks,.
I did. The team reached out to support me via warranty, but I’ll be letting it go. It’s not a high priority for me, at the moment. Thanks for following up @urszula Hope you’ve been well.
Just so we’re all on the same page about APN settings:
APN (Access Point Name) settings are ONLY crucial for a mobile device to access the internet and other services provided by a mobile carrier that involve access to the internet/Data service. Those settings serve as a gateway between the cellular network and the internet, enabling users to send and receive data. Since Mudita Pure is an internationally OFFLINE phone the APN settings don’t really impact the strength of the NETWORK service.
