Regulations require devices not configured to access emergency 000 calling to be blocked from using voice, SMS and data services. This applies across all mobile providers in Australia.
We have identified this impacts the device/s below. This device type is no longer permitted to be used on our network.
Impacted device: Kompakt
Your device will be blocked on our network on Wednesday 31st December2025. It is urgent that you now change to a configured approved device to stay connected.
All Australian network are obligated to follow along.
Can we please get a comment from the mudita team ?
It is quite frustrating to receive such news only 6 months after buying the phone .
Thank you.
@renaudlb Thanks so much for raising this. We completely understand why that message would be worrying, and we appreciate you sharing it so we can look into it more thoroughly.
Just a side note, I’m currently ‘down under’ using OPTUS & I was able to dial Emergency services. You can go in to SETTINGS & the device menu allows you to choose the emergency number.
Mudita Kompakt does not hardcode a European emergency number. You can set 000 directly in the Emergency Call settings. That’s what I did.
I think you mentioned to our Customer Service team that you’re on VODAPHONE, so I understand that that’s a different network & from what I know, OPTUS has already turned off it’s 3G service.
Thanks for the quick reply, @urszula. My Kompakt was already set to 000 for emergencies, so that’s not the issue.
A few of us talked about this in a separate thread a few months back, but it seemed that providers hadn’t been enforcing the rule until now.
It all comes down to the Kompakt not supporting Band 28 (700 MHz). All major Australian carriers—Telstra, Optus, Vodafone/TPG, etc.—depend heavily on LTE Band 28 for 4G, particularly for broad coverage, strong indoor reception, and VoLTE support for emergency calls.
This requirement stems from the ACMA’s Telecommunications (Emergency Call Service) Amendment Determination 2024. Under this amendment, all Australian carriers must detect and block devices that cannot reliably call Triple Zero (000) over the remaining 4G or 5G networks, now that 3G has been shut down.
The rule is quite clear-cut, and it’s highly unlikely that Optus or any other provider won’t comply.
I’m keen to hear what Mudita management makes of this and believe it would be responsible to stop sellingthe Kompakt in Australia. That is, Unless you are able to provide a reasonable explanation/solution.
They are on it. Once I have a clear answer I will post it here. Meanwhile, I am enjoying using my Kompakt ‘down under.’ So far, I have not had any issues on Optus & I haven’t received any messages from Optus about blocking my phone.
Mudita Kompakt seems to be a hit with the local influencers
When you dial 000 or 112, the firmware sets a priority flag in the call setup. This activates the emergency bearer and bypasses normal registration requirements. If you’re on your home network, the phone routes directly to the PSAP—the Public Safety Answering Point—through the carrier’s emergency gateway.
But what happens when your home network is unavailable?
This is where firmware-controlled network failover comes in. The device triggers an emergency scan of all available PLMNs—Public Land Mobile Networks. It measures signal strength, ranks available networks, and camps-on to the strongest signal without requiring SIM authentication.
Regulatory requirements mandate multi-carrier emergency access. If you’re an Optus customer but Optus towers are down, your phone should camp-on to Telstra or TPG’s Vodafone network automatically.
So, this is a feature that needs to be enabled or not blocked in firmware, IF the phone has that function. Regular volte capability is not enough. Voice over LTE is standard 4G voice calls for better quality & speed, while VoLTE Emergency (or IMS Emergency Calling) is the specialized, crucial ability for that VoLTE call to reach 112/911/000, using specific network features like emergency APNs and priority routing.
I asked our team about this & they said yes. For the time being we removed the option from our store while our team investigates the situation. We want to make sure that Mudita Kompakt works well for all our user Down Under after the new year.
