Regulations require devices not configured to access emergency 000 calling to be blocked from using voice, SMS and data services. This applies across all mobile providers in Australia.
We have identified this impacts the device/s below. This device type is no longer permitted to be used on our network.
Impacted device: Kompakt
Your device will be blocked on our network on Wednesday 31st December2025. It is urgent that you now change to a configured approved device to stay connected.
All Australian network are obligated to follow along.
Can we please get a comment from the mudita team ?
It is quite frustrating to receive such news only 6 months after buying the phone .
Thank you.
@renaudlb Thanks so much for raising this. We completely understand why that message would be worrying, and we appreciate you sharing it so we can look into it more thoroughly.
Just a side note, Iâm currently âdown underâ using OPTUS & I was able to dial Emergency services. You can go in to SETTINGS & the device menu allows you to choose the emergency number.
Mudita Kompakt does not hardcode a European emergency number. You can set 000 directly in the Emergency Call settings. Thatâs what I did.
I think you mentioned to our Customer Service team that youâre on VODAPHONE, so I understand that thatâs a different network & from what I know, OPTUS has already turned off itâs 3G service.
Thanks for the quick reply, @urszula. My Kompakt was already set to 000 for emergencies, so thatâs not the issue.
A few of us talked about this in a separate thread a few months back, but it seemed that providers hadnât been enforcing the rule until now.
It all comes down to the Kompakt not supporting Band 28 (700 MHz). All major Australian carriersâTelstra, Optus, Vodafone/TPG, etc.âdepend heavily on LTE Band 28 for 4G, particularly for broad coverage, strong indoor reception, and VoLTE support for emergency calls.
This requirement stems from the ACMAâs Telecommunications (Emergency Call Service) Amendment Determination 2024. Under this amendment, all Australian carriers must detect and block devices that cannot reliably call Triple Zero (000) over the remaining 4G or 5G networks, now that 3G has been shut down.
The rule is quite clear-cut, and itâs highly unlikely that Optus or any other provider wonât comply.
Iâm keen to hear what Mudita management makes of this and believe it would be responsible to stop sellingthe Kompakt in Australia. That is, Unless you are able to provide a reasonable explanation/solution.
They are on it. Once I have a clear answer I will post it here. Meanwhile, I am enjoying using my Kompakt âdown under.â So far, I have not had any issues on Optus & I havenât received any messages from Optus about blocking my phone.
Mudita Kompakt seems to be a hit with the local influencers
When you dial 000 or 112, the firmware sets a priority flag in the call setup. This activates the emergency bearer and bypasses normal registration requirements. If youâre on your home network, the phone routes directly to the PSAPâthe Public Safety Answering Pointâthrough the carrierâs emergency gateway.
But what happens when your home network is unavailable?
This is where firmware-controlled network failover comes in. The device triggers an emergency scan of all available PLMNsâPublic Land Mobile Networks. It measures signal strength, ranks available networks, and camps-on to the strongest signal without requiring SIM authentication.
Regulatory requirements mandate multi-carrier emergency access. If youâre an Optus customer but Optus towers are down, your phone should camp-on to Telstra or TPGâs Vodafone network automatically.
So, this is a feature that needs to be enabled or not blocked in firmware, IF the phone has that function. Regular volte capability is not enough. Voice over LTE is standard 4G voice calls for better quality & speed, while VoLTE Emergency (or IMS Emergency Calling) is the specialized, crucial ability for that VoLTE call to reach 112/911/000, using specific network features like emergency APNs and priority routing.
I asked our team about this & they said yes. For the time being we removed the option from our store while our team investigates the situation. We want to make sure that Mudita Kompakt works well for all our user Down Under after the new year.
I confirm my Kompakt was forced offline on the 1-Jan by TPG. @urszula, you mentioned your team was investigating the issue, do you have any update from them?
Is Mudita still hoping the Kompakt can be green listed by Australian providers or are we in a dead-end due to hardware incompatibility?
Itâs quite important we get some transparency because depending on the answer, some of us will have to sell the device to overseas users. Thereâs no point in keeping a phone that can no longer connectâŚ
Thank you @urszula, I live 5mn from Sydneyâs centre so lost connection everywhere, not just rural.
Thanks in advance for any update/comments Mudita can provide.
i just came across a youtube video on this phone and got excited about grabbing one, but my first thought was compatibility with australian law. i could be wrong on some of my interpretation of the situation, but broadly it should be correct. the legislation should be available online, but i believe itâs not very technical, and the carriers have had to interpret it a lot. as this is law, there is no âacceptance of riskâ to enable a device, which is frustrating.
@urszula : if it helps with some more technical details, with some background: 3g networks were turned off in australia in october 2024, and a law was passed that phones must be capable of making emergency calls over volte, during 2025 there were a few emergency call incidents (wikipedia: â2025 Optus emergency calling outageâ) and phones with really bad compatibility (hackaday: âWhy Samsung phones are failing emergency calls in Australiaâ). the outcome is it basically has become a requirement that all phones must be able to: use volte over ipv6, fall back to band 28, and make emergency (000, 112) calls via any phone network on this band.
we have three networks, but optus (50502) and vodafone/tpg (50503) technically share a lot of infrastructure. telstra (50501) initially had teething issues, only using non-standard volte, but i think that was fixed last year. i think itâs still possible for a consumer to have a conversation with the right person at the carriers to get a phone on the allow list; as this is how it worked in the past, but a more formal conversation might be better, once any 4g volte band 28 issues are ironed out.
@mabs
Our team has carried out tests & those tests didnât reveal any issues with 000 emergency calls on the LTE networks of any of the three operators in Australia.
We also contacted the customer support teams of all three network operators, however, we were not able to obtain clear or conclusive information from them.
At this stage, we do not yet know the source of the issue. We are planning long-term testing to monitor the situation and to see whether we can reproduce the problem reported by users.
Thanks for the activity on this issue. I recently switched to Vodafone and today received a text saying that my device will be blocked in 28 days because they âhavenât been able to confirm it is configured to access emergency 000 callingâ.
I had been using it on a Telstra wholesaler for several months beforehand without any issue, so Iâm assuming the device has fallen afoul of some automated TPG/Vodafone thing.
Before I found this post I did test a 000 call and hung up as soon as it connected and I heard the prerecorded voice play. It connected fine and showed the VoLTE icon, so I personally feel pretty safe that if I need to make an emergency call, itâll work⌠for the next 28 days⌠until they block me from making them⌠for my safety. Grumble.
Itâs a bit discouraging that the OP couldnât get it resolved, but Iâll talk to Vodafone and see if I can get them to allow the phone. Hopefully Mudita is able to get it sorted with them, especially if the 000 calls are genuinely working fine.
If it isnât resolved one way or the other I suppose Iâll get my money back from Vodafone and try Telstra again. If anyone has been blocked by Telstra / a Telstra wholesaler (like Boost etc) Iâd curious to know as it might save me some hassle.
So my takeaway as of now is that the phone should work on Telstra but not Optus at this stage as it appears to get the blocked in 28 days time if you connect an Optus Sim?
