I recently got a Mudita Kompakt and I’m enjoying it so far except for a few issues I’m having with group texting. When I select “Single MMS Group Chat,” none of my messages ever send. Group messages only send if I select “Separate SMS Chats,” but then they are not bundled as a group chat. I am also unable to receive certain messages from people - I see a block with a loading icon but nothing ever comes through. Any idea as to what might be causing these issues?
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before the Kompact, where you using the same SIM in an iPhone or Android, using iMessage or RCS?
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I was using the SIM in an iPhone but I turned off RCS/iMessage before using it in the Kompakt
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The turning off iMessage takes effect quite quickly, but it’s been reported here on the forum the RCS part could take a bit. It’s not instantaneous. Additionally, please make sure you’ve got the right APN settings & that you have MMS setting enabled.
An update about this issue.
My original phone plan was with Verizon but I was unable to edit the APN settings on this network. I switched to Mint Mobile and added the custom APN settings for this network - I can now receive texts with photos but I am still unable to receive group messages. With Verizon, I could see that somebody tried to send me a group text but now I am receiving nothing at all. When I asked Mint about it, they told me the phone was too limited and can’t receive group texts on their network (I can send them though which is strange). I have a mostly working phone but group texts still seem to be an issue.
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@d.forestgamble, I sold my Kompakt last year because of group texting and voicemail issues, but I was able to RECEIVE group text messages on MuditaOS K v1.2 with Mint Mobile as my cellular service provider. So, it’s odd that you can SEND group text messages but not RECEIVE them, and whoever at Mint Mobile told you that the Kompakt is too limited to RECEIVE group text messages on their (the T-Mobile) network does NOT know about what he or she is talking!
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This is indeed very odd because we do have users on this FORUM on T-mobile supported networks & their group messages function just fine. I did pass this info on to the team & they are looking into it.
If it helps your team diagnose the issue, I used the default Mint APN settings. I tried to use a different T-Mobile APN but it broke the rest of my messaging capabilities. Setting the right APN seems to be an issue with Mint on some other phones too, so I don’t think that it’s an issue that’s exclusive to the Kompakt. However, group messaging does work properly on my old iPhone if I move the SIM card to that device.
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I managed to get group texting working correctly on the Mudita. It seems there are issues when switching from an iPhone to many Android devices. I couldn’t receive messages from an old group chat but when I got my family to create a brand-new chat, everything worked fine. I think there are some residual RCS/iMessage settings in place for those old group chats, but everything gets reset if you create a new chat.
My Mudita works perfectly now and I am quite happy with the device!
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I am glad to see that. From what I have read here on the Forum, there are indeed residual RCS/iMessage problems for those switching from iPhone. Although I continue to use Mint Mobile, I knew that I was correct in posting here that the particular Mint care agent who tried to help you did NOT know about what he or she was talking.
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This is very key information. That’s why we tell people to deregister from iMessage & RCS. The RCS process is not instantaneous. It can take up to 30 days, as some users have reported.
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