File managing not working after the new mudita center update

Mudita Products
22

I have not installed the Mudita Center, and don’t have a need to.

Does the connecting cable makes a difference? One cable did not work for me.

I successfully connected my Kompakt to Windows PC with a USB A 3.0 to USB C and Internal shared storage folder opens with 13 folders so I wonder if the Mudita Center is a necessary thing to install is a person just wants to move files to folders because I have no problem doing it without the Mudita Center.

I haven’t tried it on a Linux or Mac yet.

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23

This is also happening to me! Just got my device yesterday, followed all the steps to hopefully download files.. but every time I click the Manage Files, the screen goes blank.

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24

I just got my phone today and I found the solution. The application should be working fine its that your phone is not up to date. If you just got your phone, you have to do a series of updates (it was like 3 or 4 cycles of download and update for me) on it until its up to date (as of today 1.4.0 is most current). Keep checking your “Software Update” section in settings until your at (1.4.0). If you ever get an error downloading the update, give the phone more time to boot up and try again. I also had the white page in Mudita Center “Manage Files” but fully updating my phone (took about 1-2 hours) has resolved the issue. Also, make sure your using a good cable. I used Muditas USB type a to type c cable with an apple usb adapter and the cable didnt work. A data cable designed for data transfer works well for me (like an Anker cable).

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25

Welcome to this splendid Forum!

I am new too and learning so many things about this phone every day :face_with_crossed_out_eyes:

@edwardtsema - WELCOME TOO!

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26

Wow! thanks for this detailed response. I will go through the update process and see if that if that helps! The team got back to me via email, and here is what they suggested:

*“Here is what can help if you’re facing difficulties connecting to Mudita Center:

  1. Restart, then reconnect the device.
  2. Restart your computer, then try to connect again.
  3. Try connecting through a different USB port in your computer. It makes sense to try all available ports if necessary.
  4. Try using a different USB-C cable.
  5. If you have a USB-C port in your computer, you may also try connecting the device using a USB-C to USB-C cable.
  6. Delete and reinstall Mudita Center, then try to connect your device (restart and reconnect it if not recognized right away).
  7. Do a factory reset of your device (CAUTION: this process deletes all user data - this might not be a good idea if you’re trying to connect a Mudita Kompakt or Pure and unable to create a backup file beforehand).
  8. If all of the tips above fail, you may also try to connect through another computer, if possible.

Based on experience, I would especially highlight points 3, 4 and 5 as the most likely to help.”*

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27

Update: I did these updates, and it finally worked. Thank you!

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28

I’m glad it worked for you!

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29

thank you!

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30

Hello, I have followed so many steps to try and fix the Mudita Center screen white out and to no avail, it is not working.

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31

Hi, welcome @selcouthmaze1 - Sorry you’re having problems. I am not sure what the screen white out is?

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32

@selcouthmaze1 could you please send logs to our support team. Their email is [email protected].

Here are the instructions as to how to send logs with your technical support questions.

Constructive criticism: more error messages please!
33

This worked for me, thanks so much!

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34

Just received my device today and this is my first post here. Well done! this worked great for me. Thanks!

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35

I am getting ready to order my Kompakt, and reading through some of the tools threads. It’s a bit concerning that this seems to be an ongoing issue for months already and 4.0.0 seems to still be the latest release. How are most people dealing with broken file management? Is everyone dropping back to 3.2.0, or is there another alternative?

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36

It’s working fine for most (all?) folks.

I bought a Kompakt just last week and ended up on this thread out of frustration about the Center not working, but as is described in this thread, I just needed to run the updater. To get from a new shipped phone to Mudita OS 1.5, gotta run the updater four or five times. The update app shows which version you’re updating to, I just wasn’t paying close attention, as most phones go directly to the latest OS after running update.

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37

That’s reassuring. Thanks for the response.

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38

Hi, I just got the phone and I like it! The only thing is, I can’t get the manage files tab to function, I’m new to files management stuff like this so I’ll try to keep up but I may have some questions on what things mean!

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39

It’s just going white whenever I click on it and I did the update but it still isn’t working.

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40

this is still happening - the screen whites out whenever i click manage files

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41

Make sure you have upgraded all the way to 1.5. You have to run the updater like four times. It updates one version at a time. Please report back once you have confirmed you’re running 1.5.

1 Like