@Jay Thank you so much for taking the time to share this. I loved reading how Mudita Kompakt has helped you become more present with your family, friends, studies, and even strangers on the bus. That means a great deal to us. I’ve already passed on your post to our team since this is exactly the kind of relationship with technology we hoped to support when creating this device.
We also truly appreciate your patience throughout the journey. Mudita Kompakt has evolved considerably over the past year, and feedback from people like you has played an important role in that progress. We’re glad the improvements to the keyboard and Maps have made a noticeable difference. We’ve also noted that the overly sensitive side button is still causing problems for you, along with the quiet earpiece speaker.
(Please check out Volume+ 
it’s an app created by one of our community members that raises the maximum in-call volume beyond the stock setting.
We hear you about the cost and difficulty of ordering a minimalist phone in Canada, too. I’ll check with our B2B team if we have a list of distributors in Canada.
And honestly, the QR code idea is a good one! 
Maybe we should make cases with this
For now, please consider the coffee and donuts received in spirit. (Is the coffee from Tim Hortons? If yes, please include some Timbits in the delivery LOL)
Thank you for choosing Mudita Kompakt as your everyday phone, for telling others about it, and for allowing us to be part of your journey toward a simpler, more attentive life.
Messages like this mean more to our team than you might realize.