Hey there,
I was wondering if there would be a fix to a problem that I’ve been having lately. When I try to change the brightness of my screen, it won’t change. I don’t have adaptive brightness on, and I don’t believe that any of the apps I use are affecting this (Katapult launcher/kompaktX for pop up notifications, but I don’t use dark mode or anything like that). This has been happening for maybe 2ish weeks, and restarting the device does not help.
Hope I can get this fixed 
,
A-Cat <3
Can you be more specific as to how you’re trying to change the brightness and what’s happening? Are you using the brightness slider on the control center?
I can slide the slider but it doesn’t change the brightness at all, and clicking the sun button doesn’t do anything either. That’s what I was trying to do, mainly.
Just to makes sure I understand what is happening correctly, you’re moving the slider all the way down and the light is sill one and doesn’t change at all? It’s still on?
Is this what is happening?
Yes, and if I try to brighten the screen, the brightness stays the same. I don’t think I can upload pictures at the moment…
I think in this case you might have to contact our tech support & send them the pictures. If the slider isn’t working, or the light is not dimming at all, that could be a software issue.
You can reach our support at [email protected] and attach the pictures to the email. They will be able to diagnose this better than I can.
Okay, thanks for your help! I will message the support team.
