Hi @joel, thank you for sharing your feedback with us! Your input on the Mudita Pure user experience is greatly appreciated. Let me comment on a few topics mentioned below.
i’ll start by giving my biggest gripe. the squeaky loud creak sound when hitting the down arrow navigation button gets very obnoxious. it sounds like the housing is too tight and pulling against that button. makes me feel like the ‘click’ feeling when you press it, won’t last. think of turning your windshield wipers on when its not wet outside and your wipers are squeaking against your windshield…that’s what it sounds like.
Don’t know if you noticed it, but here @urszula wrote that the down arrow button issue is under investigation and all phones with this issue will be replaced: https://www.kickstarter.com/projects/mudita/mudita-pure-your-minimalist-phone/posts/3386261
had problem with phone recognizing my SIM card, and initially phone wouldn’t operate with SIM card installed. It would just be on an infinite crash loop. I tried my wife’s SIM and it worked. Went to the T-Mobile store and got a new SIM card, and then the phone started working properly. not sure why it couldn’t read my SIM, but no biggie.
I guess it might have been a SIM card issue then. Is there any possibility that you still have the old card? It might be valuable to send us logs via Mudita Center to prevent such issues in the future.
texting (as much as i can tell now) defaults to ABC (caps) which is kind of annoying. every time i text, i have to change it to lower case.
That’s a bug for sure - I’ll pass it further.
have had some issues with texting through mudita center…it appears my messages send, but when i look at my messages on the pure, it will say they didn’t send, and ill need to resend them through the phone. overall, whether on the phone or the mudita center, if a message fails to send, it takes a while to find out. there should be confirmation the message sent for sure.
Sorry to hear that you have issues with sending SMSes via Mudita Center, I’ll pass it further too.
editing contacts doesn’t allow dashes between numbers (ex. 818-888-0000). it says its the wrong format. this is kind of annoying because when i imported my contacts, they all have dashes. if i make any edit to the contact entry, such as editing the name, or entering more information, it won’t allow me to save the changes unless i delete the dashes. it appears i dont HAVE to edit out the dashes though to be able to use the contacts…it just flags you if you happen to edit the contacts.
That’s very interesting - I think we need to investigate the number formatting, as it might be frightening as in your case. In my opinion, it shouldn’t be so hard to implement this.
would be nice to be able to turn the screen completely off. don’t really like always having a display on.
Could you please elaborate on this in detail? The E-ink screen is turned off by default - it’s powered on only during refreshes. Did you mean clearing the display’s content?
slightly slow response, really ONLY due to e-ink technology. its 20 times better than the light phone 2 for sure. didn’t expect it to be much quicker than it is, and if you desire faster response, e-ink is probably not for you.
As you noticed, the only bottleneck here is the E-ink refresh rate. So yes, I totally agree with you 
the overall feel and build of the phone is a little plastic-y for me. the punkt mp02 is much nicer as far as weight, and how the buttons feel (mp02 feels like a well oiled machine).
Sorry to hear that. We designed Mudita Pure with only high-quality materials, in order to ensure it’s durable and long-lasting. Nevertheless, I hope that you will get used to it and it won’t give you the plastic feel anymore.
pretty large in size in comparison to the mp02 (not unexpected from all the pictures mudita has posted though, it’s exactly as it has been presented)
The size is also a business decision - there’s also a topic on the forum about Pure’s size 
How do you feel about the size of the Mudita Pure?
i agree with sandra about long sms tones, there could be some shorter, single tone sounds for messages.
We’ll definitely take a look at it. There will be also a possibility to upload your own ringtone via Mudita Center.
need to a guide to figure out tethering. its not showing up in my normal wifi networks. seems initial setup may be a little more complicated for the wired tethering.
Good idea! We’ll try to write down a guide/tutorial on how to use it on all supported systems.
I see that you already figured out that it’s wired tethering, so in short:
Linux: should work out of the box.
Windows: Modem’s drivers might be required to install, search for Quectel EG25 Modem drivers.
macOS: HoRNDIS is required to install. (HoRNDIS: USB tethering driver for Mac OS X | Joshua Wise's domain)
I’ll summon @sharaz here, as he was preparing a manual for tethering I think.
old school ‘abc’ texting works fine. i am OK with no predictive texting. with a simple phone, sometimes predictive texting can take more time than you think. the mp02 has so many wrong predictions and bad grammar that i end up spending way more time fixing the message than i save by using predictive text. however i always try it because sometimes it IS faster! i’d rather it just not be a temptation to use, unless its nearly perfect.
We’re glad that you like it!
sound quality is totally fine for me. while it might be a tiny bit high in the treble and stuff, it is loud enough. that’s what i care about most. the mp02 is sometimes too quiet, although its a little warmer. i think the sound quality of conversations is as expected. the speaker is really loud too. it could benefit from some EQ changes, but not necessary.
As mentioned before, we’ll be addressing the audio issues to minimize the drawbacks as much as possible.
‘dark mode’ is a really nice option. its basically inverted black and white. makes the phone look better in my opinion but there is more screen bleed from the e-ink in dark mode, however it’s in beta mode and may get even better!
Thank you! As you noticed, it’s only in beta mode right now, so it’s not top-notch right now - that’s why we are thrilled that you liked it in this form.
glad there aren’t emojis - can do an oldschool heart — <3
Actually, there are emojis You can enter the emoji menu by long-pressing the asterisk (*) button and then pressing the left function button.
Thank you again for taking the time to write such a detailed review. We really appreciate the feedback. Let us know if there’s anything else.