I must say I’m quite disappointed in the way Mudita handles my warranty case. Made a ticket 15 days ago because on one (out of three) of my Mudita Kompakts the Offline+ Switch is faulty. Still no contact with the external repair partner, despite several times contact with Mudita Support.
When pushed upwards - so Offline+ is disabled - I often (but not continuously) experience the phone keeps automatically switching on and offline spontaneously, which can be felt by the short vibration. The button is as far up as it goes. Due to physical disabilities (I’m wheelchair bound and have the phone continously with me ICE), with a cord around my neck or in one of my coat or shirts pockets (in an original case, and in the white supplied pouch it came in) so it’s basically impossible to move the switch, yet it spontaneously changes from Offline+ to online at a rapid pace, rendering the phone useless. I can’t put my finger on the cause, sometimes it happens multiple times a day (I can feel the vibrations and when taking out of it’s pouch, it show’s the Connected/Offline+ popup changing continously), spmeyimes multiple times a day and sometimes it doesn’t happen for days. The only way to stop it, it to lock it when it’s unlocked or unlock it, when the phone is locked. I’ve cleaned the space around the switch with a tooth pick and a 70% alcohol wipe, but to no avail. Rebooting doesn’t dolve the issue, it returns rather quickly.
Anyone else experienced this and maybe found a solution? Running MuditaOS K 1.4.0 and phone has been rebooted repeatedly. I contacted our national authorized reseller for the Benelux, but they’re unable to help me as I bought all the ‘hardware’ (3 Mudita Kompakts and a Mudita Harmony and some accessories directly from Mudita in Poland, not even knowing we had an authorized reseller in The Netherlands) and have only bought some (other) screen protectors (of which the shipped the wrong ones, which I reported, but I’ve never heard from them again) and some other case here in The Netherlands to complete my collection of all calls. I’ve spend a lot of money, why am I 15 days later still waiting for a repair service (yes, Mudita has decided to repair the button, which might cost me another screen protector when it gets send back) instead of exchanging it. This was honestly not what I was hoping for.
Curious to hear your experiences, or maybe it’s just my bad luck.
Happens to me from time to time. Never crossed my mind it might be a faulty switch. For me, it happens usually when I accidentally touch the switch while handling the phone. I didn’t push it downwards, but sometimes it just starts cycling Offline+ on/off like crazy. My soltution is to purposfully activate (move the switch downwards) and then deactivate the feature and it stops.
exactly the same for me. Though it doesnt always work in one try to actively deactivate/activate. Its honestly kind of annoying and I always wondered if its a faulty part or just a bug of the phone. Also in those cases while the switch is up it sometimes shows its in offline mode, but bluetooth still works
@anon43857326 I am so sorry for this delay. I know that our customer service personnel have reached out to you today about this, but I’ve also followed up to see if we can do anything to make this move along faster.
Thank you for your patience. I’m doing what I can to get this resolved.
I believe I am starting to have the same issue as well. The phone is still working for me but I do notice that even when the phone is in the online position if I just touch it the button it goes into offline mode without it being fully down. I bought my phone of dumbwirless. I contact them to see how I go about getting it replaced. Whether its through them or Mudita. I am hoping we don;t have to pay for shipping back to poland because that would be ridiculous. If we are given a faulty phone by Mudita they better be footing the bill for shipping
I realise it shouldn’t be like this but I wonder a 3d printed cover for the button would solve the problem, one could be made to prevent the button from sliding
That’s the thing, it happens with and without case(s) and the button doesn’t physically move (at least not to the naked eye). My phone had the switch on multiple occasion set to online, the switch couldn’t be pushed further, yet it was like pressure on or against the switch (or it’s surroundings, not sure), made it go crazy, continuously showing it’s Connected/Offline+ popup, continuously switching between modes. The switch has to me moved manually (there’s nothing wrong with the point of resistance or threshold) or the phone has to be locked or unlocked, depending whether it is or isn’t locked, to stop the behavior.
This is very concerning, I havent experienced this issue personally, but many obviously have judging by this thread. I remember someone early on reporting that the offline switch kept getting activated when putting his Kompakt in his pocket, and thinking to myself, that this wasnt possible due to the positive click of the switch. It seems this persons problem was the same one you guys have.
I wonder if doing a factory reset would help. although i seems to be hardware related, still it wouldn’t hurt to try, I guess.
I love my Kompakt but it definitely has its foibles, I seem to discover a new one every week and Im starting to loose faith in it TBH, this is just something else to add to the list of faults.
The offline switch was one of the main attractions for buying the Kompakt, but it seems to be the source for yet another fault.
I can understand your worries and I know I’m not the only one, but for now I’d rather wait what they find during repair. Out of three Mudita Kompakts in our household, there’s only when of them (at least- and hopefully it stays that way) so far. If everything goes well, mine gets picked up tomorrow for repair, I even received an e-mail how to prepare for pickup on a Sunday afternoon, so kudos to Mudita Support (thanks Michal!). Even though I’m still not happy it took so long (and I honestly don’t know where it will be repaired and how long takes before it is returned) but I have understood that my request came in the middle of some structural changes and it has been delayed unnecessarily. Apologies have been made, the case was escalated and pickup was arranged for the next working day. All I can do is wait for the courier to arrive tomorrow and wait how long this will take. I’ll keep you posted.
Having a hardware switch that cripples the entire phone that is easy to accidentally activate is such a glaring problem. Sometimes these dumb phone companies take it to the extreme and it just doesn’t make sense. They could possibly give us a choice to make the switch activate DND/mute instead. If they can’t, at least provide the option to completely turn that feature off.
I’ll most likely be switching to the Light Phone 3. Reliable GPS, and the phone comes with Android 14, not Android 12, which Google no longer supports (AKA, your Kompakt is not secure).
I have an issue with Offline+ switch, true, but it’s not that it switches accidently on. If that’s what you read, you might want to read the posts above again. There’s nothing wrong with the resistance it offers preventing it from switching accidently. It has literally happened never before (on three Mudita Kompakts).
I have also no issues with GPS. I know people have complained about it, I understand it, but getting a GPS fix outdoors is a matter of minutes (GPS was never meant for indoor use). Yet, I think we all got a little spoiled with our smartphones with Assisted GPS which isn’t present (yet) on the Mudita Kompakt.
As for your comparison between Android 12 and 14, they’re both old. On my S24 Ultra which is running Android 16, I regularly receive safety updates, so regardless whether it’s Android, iOS or whatever, what’s safe? Safety starts with common sense. As for the security of this phone, there’s an interesting post which might interest you. I’ll see if I can post a link. But hey, if you prefer a LP3 (which has it’s own issues), no one’s stopping you. We’re all taking a plunge here in a relatively new market.
Thank you for your clarification about the switch, but I have read from others that they have accidentally switched it on.
There’s quite a difference between Android 12 vs. Android 14. Android 14 is still supported by Google and thus will receive security updates from Google for years to come. This is not the case for Android 12, which I have posted about, but have yet to get a straightforward response from Mudita about whether the Mudita will get Android 13 or higher. I believe I know which posts you are referring to, but they do not calm my security concerns, no matter how careful I am with sideloading. To each their own.
@urszula: Is there a quality-control (QC) issue with the Offline+ switch, and did this QC issue only start to appear in Kompakt models manufactured after the summer of 2025 … or in any Kompakt model, if kept long enough?
I ask because I had no problem with the Offline+ switch on the Kompakt that I got last May and kept for a few months before selling it (at v1.2) because of lack of full group-messaging features (supposedly now resolved) and lack of full voicemail features (coming later in 2026).
I also ask because I hope to buy another Kompakt again after Mudita enables all of the voicemail features, but these many recent reports about problems with the Offline+ switch concern me.
@kirkmahoneyphd For reference: all three Kompakts I own, were purchased directly from Mudita in August and September 2025 in multiple orders. The batteries have been produced in April 2024 and if it’s any indicator for production (which I can’t say for sure, cause I simply don’t know) is that for all the devices the serial number starts with LD202410… Firmware-update available after setup was MuditaOS K v1.2, so I assume v1.1 was installed, given the necessity of updating the firmware in sequential order. I wondered about the shelve life of around 10 months, but as batteries weren’t drained, I took it for granted.
If there actually is an issue, maybe this helps narrowing down.
I think that depends on a. where you’re from (country) and b. where the device was originally bought.
If a product was bought within the EU from an European seller, you’re a citizen of Europe and the person you bought it from is too, the warranty is transferable, as the warranty is bound to the product and not to the purchaser. Mudita has authorized resellers, I have onderstood that only the local reseller will handle the warranty claim. If you bought it overseas, things might become a bit more complicated, as several factors come into play and many countries have, unlike the EU, different warranty terms.
Mudita Kompakt had a 2 year warranty- if users buy the phone second-hand it’s helpful to get the original purchase info/ receipt from the original owner. However, I will double-check this with support and return with info about how things like that are handled.
I don’t think there are issues phones after a certain data. My personal KOMPAKT (which I bought & paid for on Kickstarter) has a very solid OFFLINE+ switch that has resistance when you turn it on & off. So no issues there.
I also get WORK Kompakt devices when we are testing a new MuditaOS release & I get a different one each time a release comes out. I think I’ve tested 4-5 devices In the last year & none of them has loose or malfunctioning OFFLINE+ buttons. All were solid construction, with noticeable resistance when you switch it on & off.
For what it’s worth, my Mudita Kompakt is underway and will probably arrive tomorrow (which means The Netherlands - Poland - The Netherlands in 7 days, including repair, which I think is kind of impressive) and according to Mudita’s Service Center Fixit the cause was not the Offline+ switch but a faulty motherboard which has been replaced. I’ve used one of my other Kompakts in the meantime, from the same batch, and haven’t had a single issue so it seems, at least in my case, an incidental issue. The fact that the phone worked fine despite a flawed motherboard, which - of course - can happen and a Offline+ switch which showed no issues at all, makes that I don’t think that this concerns a series of phones.