Hi ,
The Hotspot on my Kompakt drained my battery overnight (ongoing issue with hotspot not auto switching off when disconnected)
When I recharged it and started the phone it was wiped and had been factory reset?
Any Ideas what is that about ?
I honestly don’t think I can work with a phone that will do that on me if the battery dies
@jambon This is definitely ODD behavior. As I understand it, your HOTSPOT remained ON over night & drained your entire battery. When you picked up the phone the next day, the phone was dead & you had to recharge it. Then when you turned it back on, it looked like the phone factory-reset itself?
Am I understanding this correctly?
Hi Urzula ,
Yes more or less,
The Hotspot auto turn off feature just doesn’t work for me as I’ve spoken about in the other tread.
I fell asleep with the hotspot on and overnight it drained the battery. I had about an hour of battery left. By the time I got to work and got around to charging it it had turned off . I put a charge in it and turned it back on and I got the ;
" welcome to Mudita " and emergency call only screen .
The phone had factory reset.
I had to set up phone again.
Strangely it still had the latest firmware update.
These correspondences are quite technical and specific around the functioning of a device. For balance , life is beautiful , we are all one.
@jambon I’ve reported this to the team. Thank you for your patience while we try to figure it out.
Hi, I just want to comment on this sentence: “Strangely it still had the latest firmware update.”
Phones (different brands) typically don’t revert to previous firmware versions after factory reset. They keep the latest update even after factory reset. It’s normal behaviour.
Hi Urzula , I haven’t heard anything back so I assume you guys are as puzzled as to why the phone would factory reset after the battery drained. It would be very unlikely that I pocket dialed all the way to the factory reset screen in the system settings by accident.
I really like the kompakt besides a few niggles and want to keep it but as you can understand if it is randomly factory re setting like that Ill have to put in a warranty claim unfortunately if that happens again , especially that once factory reset it doesn’t recognize my back up files in the desktop app so restore isn’t possible.
You’d be surprised 
Someone here on the forum actually reset their phone accidentally.
About your question: Our team is having a hard time pinpointing the exact issue. I’m going to DM you some questions, which hopefully, you’re able to answer & we’ll keep checking.