Hey, I’m wondering about the repairability of Kompakt, especially of the battery. From the info I was able to gather, it seems like it will be glued in. How difficult would a potential repair be and would spare batteries be available for purchase? Thank you 
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Since I had same issue with previous phone, I ll tell you what I was told and that should remain for Kompakt, plus take official answer as more reliable
- Current EU legislation has elevated batteries to dynamite level so batteries cannot be shipped separately, without phone. Even sending with phone takes additional paperwork
-My comment - (I disagree with this since when properly packed and maintained batteries have no capacity to explode unless heated - they are more likely to explode in use)
- This further complicates not only shipping but re[air. so easiest option is simply to have centralized repair to Mudita where you would send phone. In warranty its free, after warranty Mudita set the repair prices.
- Once phone is dubbed End of Life, all repairability outside warranty ceases to exist.
Even I do love extend phone life 3-5 years modern software and hardware advances and new models make it obsolete in 1-3 years.
On my behalf, is there a way to appeal EU legislative body with scientific background, plus user and manufacturer pressure to change this half insane decision?
Similar is with shipping phones with no chargers. User must have a charger supplied to operate, best for longlivity one of actual voltage etc. of the phone.
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Hi @john_dumpling 
the spare parts for Mudita Kompakt that are most prone to wear or damage, such as the battery and display, will be available for a minimum of four years. Repair services will also be available for at least four years. Additionally, we will comply with local consumer protection laws regarding the availability of parts and repair services in all markets where the device is offered.
Anyone wishing to purchase spare parts or make use of our repair service should contact Customer Support at mudita.com.
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Cool. I was thinking more about the difficulty of self-repair. Are any special tools needed? Also, whether the batteries are proprietary or whether compatible cells will be available for purchase from third parties (even after the end of support).
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According to our team, no special tools (definition of tools acc. to EU 2023/1670) are necessary, only basic tools for mobile phone repairs (for example, a 24€ iFixit set plus a heater/hair dryer should be enough). Moreover in Kompakt we do not have serialised parts (no binding codes). Does this help?
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Generally improved policy and service
Should also be highlited at crowdfunding and on website
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Will Mudita publish its prediction for mean time before failure (MTBF) of the battery in the Mudita Kompakt?
For example, “Mudita expects the Kompakt battery to last for X thousand full-discharge/full-recharge cycles before failure.”
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I’ll let you know when I find out! Meanwhile, I’m grateful for your patience as a big chunk of our team is out of office due to holiday/new year season. 
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@aleksander: Do you have an update about this MTBF question?
Thanks!
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@kirkmahoneyphd I talked to our guys & initially we will do all the repairs if a client wants us to do it. The spare parts for Mudita Kompakt that are most prone to wear or damage, such as the battery and display, will be available for purchase, so it can be fixed.
PLUS Kompakt does not have serialized parts (no binding codes- unlike some fruit products we know) LOL
No special tools are needed (in this case I am using definition of tools acc. to EU 2023/1670), only basic tools for mobile phone repairs are needed (a 24€ iFixit set should be enough).
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@urszula: Thanks! I am still wondering about Mudita’s prediction of mean time before failure (MTBF) for the battery. How many ‘cycles’ does Mudita predict that the battery will last before it fails?
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@kirkmahoneyphd I’ll ask our team about this & get back to you.
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HI, so just to clarify here, it is possible to replace the battery by ourselves? I saw a youtube comparison to the Light Phone 3 that claimed the Kompakt battery could only be replaced through warranty: https:// youtu.be /g51ajZsnhz8?t=30 (remove spaces as I’m not allowed to add links)
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@jfoigjboiwjefaij Only we can replace the battery. It’s a bit more complicated than just buying a battery & swapping it out. I’m not sure if you know, but lithium batteries are classed as dangerous goods, that’s why their transportation needs to be well monitored to ensure safety and minimize potential risks during transportation.
The regulations regarding the power and quantity of cells and batteries you can ship changes regularly. And it even changes from country to country. Not just EU & outside the EU. There are countries which do not allow the shipment of batteries AT ALL, without devices. PLUS there are also restrictions on lithium content in a battery. This is all because they can store up to four times more energy per unit of mass than other batteries and they carry a much greater fire risk.
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Has Mudita ever mentioned how much it will be after warranty? I feel like I have a decent idea about the 4-year warranty, but I’d like to know about when the warranty ends. Can you shed any light on this? @urszula
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Does this mean we will be able to purchase a spare battery from the Mudita store? Or does it mean we will have to ship our devices to Poland for someone else to replace the battery and ship it back?
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You have to ship the devices to Poland to replace the battery
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So, keep another cellphone as a backup, should you ever have to ship your Kompakt to Mudita to replace the battery.
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Man, that is unfortunate.
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The User Manual on the Kompakt refers to proper disposal of the battery, which is a bit humorous, given that we Kompakt owners cannot remove said battery!
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