I am having a huge issue with my Kompakt. I took it from my pocket and seemingly out of nothing it had a black screen and I can’t do anything. Long pressing the power button doesn’t do anything. Pressing it shortly makes the screen flash white every second time. If I switch the offline switch it vibrates. I cannot think of anything that I did which could have caused it. I did not install 1.6 yet. What can I do?
Here is a video of the problem:
I am using the Kompakt as my only phone, so quick help would be great!
@hanswilli This is an unusual situation. In this case, we would recommend that you reach out to our customer service for specific technical support. They can be reached via email at [email protected] or, alternatively, you can submit a support request/support ticket directly on our website:
They will probably need to request your logs to see what happened behind the scenes for this to occur.
I got a quick reply from the support. Seems my Launcher was just crashed and when holding the power button for more then 20 seconds, a restart fixed the issue!
@urszula From the look of his screen (full black) it’s the SystemUI app that crashed not the launcher (either Katapult or Mudita one).
If you have more than one launcher when one crashes, it will fallback to the OG one or show you the dialog menu to choose one. It won’t make the screen black, as the whole UI is dependent on SystemUI, not the launcher.
With version 1.6 I have noticed a change when I press the button to lock the screen the entire screen flashes black before the lock icon screen appears. It did not do that, or it wasn’t so noticeable (now slower?) with the previous release.
If you did not manage to resolve the problem yet, I would encourage you to reach out to our customer support at [email protected], they will be able to help you diagnose the problem.
