Does anyone know how to access the APN settings for the Mudita Kompakt? I am trying to manually enter in the APN info from AT&T in order to get the device on their network.
Like many, I purchased the NA version thinking - maybe foolishly - that it would connect to the AT&T network out of the box. It didn’t, and so I’m giving this option one more try before sadly needing to get a refund.
I want to love this device but I didn’t buy it to be a wifi only device due to poor marketing and connectivity promises. I can’t do the “SIM card in a working phone and then into the Mudita” trick as my current phone is on eSIM and I don’t own another device that uses a SIM.
Anyway, when I contacted Mudita (I needed to create another ticket as my first attempt went nowhere which was frustrating), they told me I can either try the SIM swap (which is a no go) or trying to enter in the APN information from AT&T into the phone. AT&T said they can give me the information details of the APN but neither one of us was able to find where in the settings/menus one could actually enter in such information.
Anyone have any ideas?
Thanks for reading!
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Settings } network and Internet } mobile network } mobile network } advanced } APN …
My OS is set in French (I’m from Quebec), so I’m not 100 percent sure of the translation of the differents menus.
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@ryang808 The options are under Network & Internet- click your network provider:
Then you can access the section with the APN settings:
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I wonder since I am unable to connect to a network, this menu is not available for me? Are you using a global version of the phone - perhaps this could also be why I am not seeing that as an option.
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@ryang808 I am using the Global Version of Mudita Kompakt. What network are you on?
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That’s my issue, I cannot connect to any network - it’s supposed to be AT&T but they claim the device isn’t compatible with the kompakt/mudita. So I am giving this a shot except for the fact that I cannot even access the menu to input the APN. So the only thing I can connect to is the wi-fi
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For me (North America optimized version), it is settings > Network and Internet > Mobile Network > Advanced > Access Point Names
I have Pure Talk which I believe is based off of AT&T. I followed their instructions on their website to get the APN set up properly.
Good luck!
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@ryang808 One last thing to check:
Is this a brand new sim card that you just purchased? Or have you used this sim card in another phone?
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Yeah that menu tree is not available for me when I go into networks. I only have the option to use a SIM or if I want to switch to eSIM with regards to data. WiFi is there as well but that’s it.
So I have t used a physical SIM (new or old) because my current phone/data plan uses eSIM. When I ask AT&T for the QR code they told me it won’t work with the device. Mudita support said the only other option I have is to get the APN info from AT&T which they said they would give me but there was no place within the menu options to enter it in. So as of now, I have not been able to connect this device to data since receiving it.
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