Can't send SMS (no roaming, german eSIM, no RCS / iMessage)

Technical Support
1

Hello Team Mudita,

thanks in advance for helping me. I use my Mudita Kompakt in Germany with a German eSIM (Provider: NAKED, Vodafone Network). Sadly i can’t send SMS.

  • I deregistered from iMessage, and RCS.
  • APN-Settings are OK.
  • I can receive SMS.
  • I can place and receive phone calls.
  • I have just this one eSIM on my phone and no other physical or eSIM installed.
  • Software is 1.6.0
  • I already reset my phone to factory settings and erased the sSIM, then installed it again.

Every time i try to send an SMS it says “Failed to send!”.

2 Likes
2

This is quite odd, but I’ve heard of this situation before. It most likely a combination of things.

I would recommend that you reach out to our customer service for specific technical support. They will probably need to request your logs to see what happened behind the scenes for this to occur. They can be reached via email at [email protected] or, alternatively, you can submit a support request/support ticket directly on our website:

3

Thank you so much for your help. I submitted a ticket and your colleague told me to ask my service provider. This was the right way: It was no “Mudita Problem”. My service provider fixed it and now i can send SMS.

1 Like
4

Perfect!! I love hearing success stories like this :slight_smile: