Transferring music is very slow - only for me?

Mudita Products
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Hey everybody, I am new to this forum.

I have only had the Kompact for a few weeks, but I am generally very satisfied with the device.

Today I wanted to download music to my phone for the first time. Unfortunately, this takes half an eternity (around 1 1/2 hrs). There are 99 songs, with an average size of 3-6 MB per song. I have connected the Kompact to the Mac via USB as normal and otherwise have no apps on that consume a lot of resources or anything.

Is it so slow with you too?

Greetings
Oli

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Welcome to the forum, Oli.
I just transferred 100 songs in flac format (~30MB/ea, 3GB total) to the internal storage within 5 minutes from a Mac Mini using an Apple USB-C to USB-C cable.
If you are using an SD card, I’d suggest removing it from the phone and plugging it directly to your computer instead.
Could be the cable you are using is slow? Or the port in your computer you plugged into is the old USB 1 or 2? Try switching these two for another cable or USB port.

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Are you using Mudita Center for this?

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Hey, sorry for the late response.

So at first I’ve used a USB-USBC cable so Ive thought maybe this has caused the problem, but unfortunately the transfer is very slow with an usb-c to usb-c too. And @urszula: yes, ive used the Mudita Center.

As another example ive transferred the CalmCast app (57 MB) just a few minutes ago and this process has taken around 10 minutes.

Best Oli

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I got my Kompakt today. I am using the Mudita Center (latest version), and my phone also is running the latest version of the OS… and I see that USB transfers are depressingly slow. I am transferring an app that is 80MB and it is taking more than 20 minutes. That’s insane.

What’s the limitation here? I tried multiple cables but have the same experience with all of them.

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@knur If you get a chance please reach out to us so we can get this resolved for you. You can also e-mail your logs from Mudita Center to our customer service if that’s more comfortable. Their email is support@mudita.com. OR your can just DM them to me if that’s easier.

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Hi, just a side note on this topic: based on our customer service experience, the majority of issues of this kind come either from the quality of the cable itself. The second common reason, especially for PCs, is that the USB drivers are not up to date or are not fully compatible with the chipset on the computer’s motherboard. But this is just a speculation, as Ula mentioned, please better contact our customer support.