The October Update is Here!

@Kevin_Moses Thanks for the feedback. Perhaps we were a little too ambiguous in the update, however, that was not our intention. Our apologies :slight_smile: What we wanted to communicate is that once we have a firm launch date set, we just want our Mudita Community to be cognizant of the fact we won’t we able to ship EVERYTHING IN ONE DAY. We understand that people are super excited to finally get their hands on their long-awaited phone, but we also want to everyone to be mindful of the amount of orders that we have to send out. Since we are a rather small start-up, we don’t have the backing of an Amazon-type of logistics department capable of sending out thousands of packages in one day. Our intention was to communicate that if your phone does not get shipped out on the official launch date, it will be shipped out shortly after. We will do everything as fast as humanly possible. What we hope to avoid is getting an overwhelming amount of questions as to when a particular order will go out. That’s why we referred to the orders as batches. There are the original backers & then there are the pre-orders of customers who joined after the original crowdfunding campaign ended, but have been with us ever since. (Like you!)
We are also aware of the fact that, now as we are super close to the launch date & days away from the final NPI & mass production, many more people (who have been on the fence about buying all this time) will now purchase the phone. Therefore, we also need to prepare for an influx of new orders & plan for that and in the nicest way, tell those customers that if you place your order a few days before the launch date, your order will most likely not be shipped on launch day. I hope this makes a little bit more sense. And I want to assure you, you will get your phone & you won’t have to wait too long.

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