The Kompakt was ruining my life

I used a Kompakt for 2 and a half months, in the beginning it had me deep in terminal command madness on a computer more than I ever am, because none of the apps worked, I had to replace everything. I desperately wanted it to work, I wanted an e-ink phone so badly I was deluded, trying so hard to make it work. But the fact is it doesn’t work as a phone, it’s more of a 4g tablet.

It finally came down to when I showed up to an appointment at the wrong time, it had been rescheduled, and I never received the text. When I told my girlfriend I missed the text, we looked at each other’s phones and I had only received 2 of 5 of her texts. She thought I was being a jerk not responding here and there for the past 12 weeks.

My relationships were damaged, I lost work, if I hadn’t stopped using the Kompakt it was going to ruin my life.

Besides that, after finding out Mudita had secret trackers, which were communicating way too often, I don’t trust Mudita. I had already felt these updates are suspicious, a music widget when you can’t clear the phone log?? What are they doing? Working on making the backlight fade in and out when there are serious problems with the functionality of the phone? There’s no group messaging because they don’t use this in Poland? Oh come on! It seems to me they are milking the promised updates and not actually doing the development.

After all of this I wouldn’t feel comfortable attempting to use the Kompakt again after software updates, it’s very difficult to test if it’s working properly, receiving most texts but not all, I have no trust left with it.

I bought a Sunbeam Horizon and yes it has lots of light coming out of it, but it works, it’s reliable. And even though the Kompakt is e-ink, I found myself on it just as much as a smartphone. The Sunbeam flip phone was so easy to setup, and easy to stay off of, every task is so easy and fast to do that it reduces the amount of time I’m using it, which means I don’t mind the light. It was nice being able to read ebooks, but I am happier to have a phone that has Zero entertainment, if I am somewhere and I have to kill time, it’s better that I just do nothing, it’s relaxing.

Other issues:

Terribly quiet call volume, struggled to hear on the phone unless in silence.

The Offline+ switch became a stress, when expecting an important call or while at work I compulsively checked the switch because it so easily switched accidentally, and I had missed calls.

The vibration is so faint it doesn’t really vibrate, and I found the ringtones awful.

I suppose the expectation is to use it in a case but I didn’t expect it to look so rough after only 2 months, the paint wore off the back, and the plastic around the screen became torn up, really weak soft plastic. I can’t imagine how bad it would have gotten if I tried to keep using it, without a doubt the poorest quality phone I have ever had, worse than cheap disposable feature phones.

This is a personal issue but the smartphone format hurts my wrists, they become tight, this doesn’t happen with a traditional keypad style phone, I am sticking to flip phones for now on.

I very much regret buying a Kompakt, but I learned many lessons, I will never buy a new product I am not sure actually works. I also learned a lot about how idealistic I was, seeking the perfect phone of my dreams. The Sunbeam is far from my dream phone, and I am glad. I no longer want my nerdy dream phone, I simply want a reliable phone that works so I can go about, live my life, and forget about it. The Kompakt wrapped me up, while the Sunbeam set me free.

This recent experience going from the Kompakt to a truly basic flip phone has taught me that if the sideloading option is there, it gives me the sense that it’s a smartphone, that I am connected. I had that sense even with a Nokia that had a truly useless web browser, or an iPhone that was completely locked down with parental controls. There still remains a sense of connection to information, and the sense of connection to information gives me the feeling of a safety net, and that safety net turns my brain off. And the interesting thing about the smartphone safety net, is how most of the forgetfulness can’t be solved by the smartphones abilities.

You’ll know a minimalist phone works because the first few weeks your mind will feel tired, you’re thinking a little harder, contemplating every possibility so that you’re not stuck in a bad situation because you have no safety net to rely on. And after time you’ll find your mind is sharper, more focused, and certainly not forgetful. But I haven’t found that to be the case when I know the phone is capable, that I have chosen not to install the applications, which I know I can install, even if it means I have to use a computer. It is only when I know that no matter what, there is absolutely no possibility to access to information on the device, otherwise the choice is draining, and the feeling of the safety net remains.

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First of all, let me say that I am sorry for your experience.

I find yout review very interesting. This forum is mostly positive about the device (which is normal, of course)… but I feel like the Kompakt has a dark side that is hiding behind words like “ethos”.

I had no idea that the device was a KickStarter project. I stumbled upon an ad and decided that I need a new phone and some change. The hard truth is I had no idea that the phone lacks basic functionality and in unreliable. I would have never bought it if I knew… and now I am stuck with it desperately trying to make it work…

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Exactly, I feel very frustrated, I feel ripped off, because the phone does not work as a Phone, the one thing it should be able to do.

This forum is surprisingly positive, even though it also contains an endless account of how the Kompakt is dysfunctional, and people are going to great lengths to try to make it work. I believe this is because people are in denial, as I was, because I so desperately wanted it to work. I believe if I was thinking clearly, I would have returned it ASAP.

I was lucky and able to sell mine easily, although I didn’t feel good about it, because I knew I was passing something bad on to someone else. Unless they are interested in having a toy, or a 4g ebook reader.

Another problem are the people who review minimalist phones, they seem to love every single one of them, including the Kompakt, after awhile it becomes clear to me that this is their hobby, and they enjoy playing with them as toys. But if you listen closely, they don’t work, and he uses a Sunbeam as his work phone. These reviews are nonsense, and shouldn’t be trusted.

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@nownotlater1 Thank you for taking the time to share your honest experience with Mudita Kompakt. We’re truly sorry to hear about the frustrations you encountered and the impact it had on your daily life and relationships. Reliability is absolutely fundamental in a phone, and it’s clear that in your case Kompakt did not meet those expectations.

We’d like to address a few of the points you mentioned:

  • Missed messages and calls: These issues are deeply concerning to us, and our team is continuing to investigate and prioritize improvements to core functionality.
  • Offline+ switch This is very odd. The switch should have some resistance to it. Mine definitely does. It bounces around in my bag & never turns on by itself.
  • Vibration, and call volume: We’ve did hear some similar feedback from a couple of user, but I don’t think this is widespread, but I have passed it on to the team.
  • “Trackers” and trust: We want to reassure you that Mudita does not include hidden trackers or collect personal data. What you may have observed are routine update checks. Transparency and user privacy remain central to our mission.
  • Development priorities: We understand how frustrating it can feel if updates don’t seem to address the most pressing issues. Our roadmap is shaped by both user feedback and technical dependencies, but your point is well taken that reliability must always come first.

We also hear your reflection about minimalist tech. For some, a device with more capabilities still feels like a tether, while for others the balance between essential tools and distraction-free design works well. Your insight is valuable because it helps us understand the wide range of needs within the mindful tech community.

Even though Kompakt wasn’t the right fit for you, we’re grateful that you shared your experience in such detail. It gives us the opportunity to improve, and it also helps other users reflect on what kind of device best supports their lifestyle.

We wish you all the best on your journey with technology that truly serves you.

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About tracking, I was referring to how all Mudita apps connect to Sentry, and how this was not disclosed.

Secret as in I was unaware until I read this thread:
https://forum.mudita.com/t/mudita-kompakt-constant-rf/

I know this concludes with that there will be an opt-out option in the future, but does not bode well that this had to come out of a user analyzing the device to discover that this is going on. As it strikes the question, what else do we not know?

It’s 100% disclosed during onboarding (but I can totally understand that no one really reads that) so we also include the privacy policy in the Legal & Regulatory section on the phone so you can read it when you have a free moment.
I’ve also mentioned it here:

For a product with such marketing, with concerns over privacy and radiation; this is inadequate.

For an average product without such marketing, it wouldn’t have been a concern of mine personally, if it actually functioned correctly, but it connects too often, constantly, so it was.

So it’s a combination of poor functionality, and communication. Everything is relative, and if you enlarge an aspect, you cannot expect it to be acceptable to treat anything related to that in a way that another company, which is not, does, by stating something about bug tracking in fine print.

But this is a distraction to a bigger point, the phone does not work, I could not use it to text message, and had trouble using it to make phone calls. So the question is, why was there a chess app developed, a meditation timer, meditation cards, etc, etc. Why an update with a music widget? Backlight fading in and out? Why was anything worked on except the functionality of the phone, working as a phone, until it functioned as a phone. First, and foremost. I don’t believe you had to wait for feedback to know that it needed the ability to clear the phone call history.

My point being, it is the whole picture, which leads me to distrust. But in the end I blame myself, I had been longing for an e-ink phone for years, and I so desperately wanted this to work, I bought a phone from a company that makes luxury toys for the rich.

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Glad to hear the missed text issue is being addressed. Any insights? It seems to be a more widespread issue.

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I’ve had my kompakt for 3 months now and I absolutely love it. Haven’t experienced any of the issues you mentioned except for the call volume, even with everything turned all the way up its so hard to hear people on the phone. I just use earphones when I have them around but it’s really frustrating especially if I’m in a public place.

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I can fully understand the disappointment and frustration with the device and also want to state: I am very happy user of the device. I am not 100% satisfied with muditas communication and development priorities (particularly after talking about release build around user feedback). But as a user that rarely uses SMS and who has sideloaded whatsapp and signal and the inkOS launcher I have pretty much the device I dreamed of. And it is definitly the only device I carry around and this is totally my device for all communication and travel needs. So this really made my life more simple and I am glad about it.
Again I just wanted to add this to add perspective to the frustration. Time will tell how mudita as a company will develop and thereby will determine if this product will be able to reach further than a very small niche audience. I hear a lot of people are intersted who want something simple. But simple means above all: it just works, no worrying about something not working. This seems not yet fully realised by Mudita as a company. My advice would be: stop advertising, invest in more development capacity and quality assurance. This builds a solid device and creates a positive vibe from users that will naturally attract others instead of bringing users in based on false expectations and half baked features.

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@tilmanbergt i fully agree. I bought the device expecting functionality on the basic features and a stable OS. I was content with waiting for new features. But in some extent i felt like a beta-tester for the device.

And the slow rate bugs are adressed via updates and seeing none essential features being added before these bug fixes are implemented made me stop using the device.

I really hope that the upcoming updates focus on stability before anything else. Calls, texts, alarms and calendars are things that must work!

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Haven’t experienced any of the issues you mentioned except for the call volume, even with everything turned all the way up its so hard to hear people on the phone.

I add my voice to this. Sometimes the volume is okay, sometimes not enough. It seems like there was some other volume setting affecting all this but I hope they’ll find out.

Sorry to hear about bad experiences of anyone, especially those that are severe irl.

Personally, I don’t trust technology even if it was working fine, so I prefer paper calendar etc. Maybe that’s why I’m not that hard on MK. Truth is, it’s super expensive yet in the range of those low-scale-production minimalist phones.

Sunbeam also has their flip phones pricey (2-3x as much as mainstream flip phones) but they are well done and have been developed for years now. It’s a shame it doesn’t work in Europe.

That’s why I jumped on the MK train. Nokia 2660 Flip was fair enough for me but no. 1 need that was texting was a bit too much to me without T9, and another dumb phone with glitches (every one of them has them, CAT had few including sudden reboots) made me aim for something more expensive and hopefully under continuous development so that such glitches can be overcome. Now I got into some local communities were WhatsApp and Signal is an important tool throughout the day so I prefer MK with those sideloaded rather than having to install those on my corporate laptop - not compliant and disruptive for my focus.

I somehow coped with other features disabilities but I’m already moving in that direction for at least 5 years.

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I do get this frustration. I missed soms texts because of the blocking capability misfiring, and some calls because of the screen being so sensitive and rejecting the call in pocket. The latter issue is being fixed. Call quality and volume is fine for me.

The Mudita Kompakt is very much a smarter dumbphone, and not an e-ink smartphone. We’re all tinkering with it because we want WhatsApp and whatnot, and it allowed me at least to have no other device with me on the road most of the time. I couldn’t say the same of a flipphone. But tinkering with the device so much did increase my e-ink screentime.

Something I am still struggling with is that minimalist phones and dumbphones all seem to suck. Since 2017 I have been using various models and all have been buggy or breaking in under a year. I always turn back to a smartphone, until I feel my head is buzzing again and I feel the need to have a simple phone. The cycle repeats.

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This review is a stream of negativity lol.

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Tbh, I can imagine expecting a phone to remind you of an important appointment, that important that missing it makes you get fired, and group texts not working to a degree your loved one thinks you’re a jerk and you don’t get the 2nd chance at work.

We could argue both ways about it (in my case I’d clearly blame it all on the phone, and explain it all with my gf so all good), but every job and spouse is different.

Text about 2nd appointment should not be subject to group SMS issue which is kind of a weird issue per se, group SMS show is run with RCS even though the underlying mechanism is MMS.

If someone gets to a point he needs to vent, that’s what you get. Emotions are not something to debate, we’re just human and there was no line crossed when it comes to common courtesy, netiquette and so on. No shots fired at anyone.

Some of the things are subjective or a combination of circumstances, some are under Mudita’s radar. That seems fair.

Lots of lessons learned for everyone, so that’s good.

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We let people be honest about how they feel. I think people sometimes get Kompakt & expect something different. It’s Ok if it’s not for them. We appreciate them giving it a shot.

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I expected a mobile phone that made and received calls and text messages, as advertised.

To be clear, the text messages I never received were not group messages, it seemed to happen without reason, it took a long time to realize, as it was confusing.

Unfortunately we live in a time where people do ignore text messages, I am not one of those people, but as the behavior exists, it was assumed I was behaving this way. I also have never had a phone where I didn’t receive all of my text messages, I’m not sure anyone I know has. So who would assume something like that was happening? If I didn’t receive all of the messages from a number we would know, but if 3 out of 5 come through and I do respond to those 3, how is one to know?

Yes it’s a stream of negativity, because it was an awful experience.

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But in some extent i felt like a beta-tester for the device.

Anyone who bought the phone as a pre-order is a beta tester. Hence the diagnostics data from MK 1st party apps being sent back via Sentry.

It’s never explicitly mentioned when companies do this, but it is expected that pre-order customers understand that the offering has not yet passed the finish line and requires refinement.

How near or far the company actually is from the finish line at pre-order and release and how quickly they can introduce those refinements determine its reception.

My family shake their head and urge me to get a “proper” phone, but I support the Mudita commitments to privacy, slowing down and e-ink, so I’m sticking with it. Mudita are the only company I actually trust in 2025.

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Oh so it’s our fault that we didn’t know the unspoken rules set forth, yes exactly, exactly what I am complaining about, that being a beta tester, aka selling a bunk product, is not acceptable. And it was a learning lesson for myself, and I imagine others, never to do so again. What exactly is gained by tricking some into beta testing? Rather than being clear, and letting those choose to. Or why not fork open source applications??? How about, even in the meantime, while they senselessly built their own from scratch. There’s a lot of problems, and it doesn’t boil down to just that it isn’t ready yet.

That’s nice that some have the wealth to be able to purchase something dysfunctional, and use that as they lack responsibilities, and I certainly don’t agree with the dependance society has on mobile phones, but am not fortunate enough to have the privilege not to participate.

I see this as worse than other technology being sold as a beta-test, because most tech is designed and marketed for nerds, people who want to beta-test, people who like to Tinker. While with a product such as this, More Offline, More Life. Marketed heavily to simplicity, to those who do not want to Tinker, it’s a bait and switch. It’s a product that promises to get you away from technology, but then drags you deeper into technology, and possibly an addiction you’re struggling with.

I have been struggling with an addiction to technology for over 25 years, it affects me to deeply, and yes I am very upset that I bought something that was suppose to help me with my addiction, but turned out to be in beta, and drove me deeper into that addiction than I had been before I received it.

This is why I am writing all of this, as a warning, not just about this product, but others, don’t buy until you know those who enjoy tinkering, have worked out the bugs. But also, with this company, there are simply too many poor choices being made.

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I have had my Kompakt for a couple of months now, and am very happy with it. There are likely 3 or more, things that will determine ones level of acceptance.

I was looking for a dumb phone, with minimal applications, so that I could call and text if needed. The Kompakt seems to do those basic functions quite well. Mudita clearly calls it a dumb phone, which should have sent a strong signal that is what it is.

Loading the phone up with side loaded apps might well provide desired additional functionality, but should be at the owners risk. Purchase a car, have it all modded out, and then take it to the dealership for warranty work. Probably will not go well, and for obvious reasons.

Eliminating tech addiction is a laudable objective. I live in Silicon Valley, and tech addiction is pretty appalling here… A dumb phone is a tool to help, but not a solution on its own. The primary load is going to be on the person that is tech addicted, rather than a tool intended to help.

I am sympathetic with both sides on this issue, but blaming a tool is not going to get one closer to the tech addiction solution. If you use AI too much, I think you will face a worse mental impact than cell phone addiction.

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