The back of my Mudita Kompakt is slightly bulging. Is this normal?

milktea · November 16, 2025, 11:43pm

As the title.

urszula · November 17, 2025, 8:08am

@milktea Welcome back! Is it possible that you could provide a picture of the back of the device, so that we can better see what’s happening?

milktea · November 17, 2025, 9:55am

Here is the photo and video(in YT) https://youtube.com/shorts/2LK7VjMYRws?si=G9jsFwQ8DBCa1IVg

john_dumpling · November 17, 2025, 11:16am

The battery may be expanding/failing, it may have to be replaced. I would recommend backing up any data you have on the device.

urszula · November 17, 2025, 12:41pm

@milktea please contact our customer support for a warranty replacement. This isn’t normal. I’ve already notified our team.
You can open a warranty claim with a support ticket.

milktea · November 17, 2025, 1:14pm

Thanks, I have open a ticket!