Hi - not sure if anyone else is experiencing this issue. I have sent an email to Mudita on the 9th of October (the day after receiving my Kompact) requesting that it be logged for return purposes so I could post back - but I have not received any response from them in relation to this request. Therefore it has not been logged and I cannot return. I have sent 3 follow-up emails but each time I get the stock automated 'Ticket received email. Nothing else. This isn’t great.
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This is nothing new. I sent an issue to support on the 7th of October and only got a reply today, almost 2 weeks later, when it was no longer relevant. If you need anything urgently, forget it, you are out of luck. 
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Ok. Thank you. I am hoping that posting it on this Forum will alert them. Great user name by the way. Rush reference?
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Yes indeed, I’m a prog rock guy 
Like you, I wasn’t able to to return the Kompakt in time because support didn’t reply in time. And that keeps happening over and over again. I hope they will expand their support team to be able to respond faster.
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@BetweenTheWheels Thank you for reaching out. I saw your DM, but unfortunately you did not leave a ticket number or your order email, so I am not able to locate your case. Could you please message me with that info so that I can check on it.
Have DM’d you Urszula. thanks.
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Not helpful to you, but I’ve had nothing but great comms via email etc with Mudita. I also recently returned mine for a replacement.
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Have received reply this evening authorising return. Thank you @Mudita team
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@BetweenTheWheels I’m glad things are moving forward. I’m glad I could help.
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is it possible to buy a returned Kompakt at a reduced price?
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We do have an outlet where we list returned products: Mudita Store | Outlet - Store
However, at this moment we do not have any Kompacts for sale.