New phone no Mudita OS

MuditaOS
22

@amurra88 I’m so sorry. I will ping our customer service about your case right away. My apologies for the wait.

23

Hello, I’m having the same issue, I have emailed support twice, the first time was 6 working days ago. I understand there is a bit of a backlog, but I’m getting a bit worried I’ve been missed!

1 Like
24

@benearle I am so sorry for the delay. I have pinged our customer service with your request. They should be getting back to you shortly.

25

any new about my phone?arrived friday last week to poland

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26

@robinnx I will ask the team & get back to you.

27

Thanks, I hope it can be resolved soon! I’m essentially without a phone right now due to an unfortunate accident with my old device.

1 Like
28

Still nothing yet. Over 15 days since phone arrived and my first email rasing the issue, and not even a first response from the support team. Really disappointed and losing faith. I understand they are getting a high volume of queries right now, but it’s now outside of the return policy. In other words, Mudita would have expected a customer to email them in this time frame if they wished to return it.
I feel I should be able to expect a simple email from them in the same period?

2 Likes
29

Hi,

I’m new here, just received my Mudita Kompakt and I exactly have the same issue.
What is the procedure please ?

Do I have to send the phone (unfortunatly, i also install a screen protektor before booting) ?

1 Like
30

Same,my kompakt arrived to them 1 week ago and 0 emails and nothing ,only in this post i see a little info very dissapointed…

2 Likes
31

@mathieumn I’m so sorry about this. Please contact our customer service department at SUPPORT@Mudita.com & our guys will be able to handle this for you.

32

Thanks for you reply, email sent to the support.

I hope it will be fix soon (I really need to use a simple phone instead of a “dopamine phone” :sweat_smile:)

1 Like
33

Hi Urszula im having a financial problem right now,and like mi kompakt its in poland with urs can i have a refound for my order?i send email too but if u can agilize thanks and sorry

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34

Hello @amurra88. Do you received any news about your problem ? I see the duration between your first post and I asked myself if I was better to ask support or ask refund.

Best regards

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35

@robinnx You would have to contact out customer support with with this request. Unfortunately, they will be the only ones who will be able to get this done for you.

36

i send email but not respone

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37

@robinnx I’ve just pinged our guys to make sure they respond ASAP .

38

Very thanks Urszula

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39

"I still haven’t received a response from support regarding my refund. My phone arrived in Poland over a week ago, and support hasn’t given any answer. This situation is honestly becoming frustrating, and I’m facing financial difficulties — I really need the refund.

2 Likes
40

@robinnx I am sooooooooo incredibly sorry for this. I’m doing all I can to get this taken care of you. I’ve just pinged our support department to respond to your case.

41

thanks urszula the refound come in some days so its resolve,thanks for all the help ur work its awesome

1 Like