I was wondering how scratch prone the kompakt screen is? Would it essentially be mandatory to use a screen protector? With iPhones with the strong glass I don’t use a screen protector at all and have it in pockets with keys etc with no issue, but am wondering if the Kompakt is more fragile?
4 Likes
@jfoigjboiwjefaij Thank you for your question. We actually have a support article about this. Check it out:
3 Likes
Great, thanks for the response and for passing on this article! I’ll definitely get a screen protector then to be safe.
1 Like
I’m writing this less than 24 hours after receiving my Mudita Kompakt, and unfortunately my experience has been quite disappointing.
While unboxing the device, I immediately noticed that the E-Ink screen is bleeding. The issue was clearly visible during the very first inspection.
What makes this situation confusing is that the phone itself shows no visible outer damage, no scratches, and no signs of physical impact. Even the original screen sticker was still perfectly intact and properly positioned. Despite this, the screen bleed was evident right out of the box.
After such a long wait and anticipation for this device, this was genuinely disheartening.
I’m also curious to hear from other users — has anyone else experienced a similar issue? I’m unsure whether this could be related to packaging, handling during shipping, or a potential durability concern with the E-Ink screen itself. If a device cannot withstand normal shipping conditions, its durability naturally becomes a concern.
I hope the Mudita team or support staff may notice this and advise on how this can be resolved. Any insights from the community would also be greatly appreciated.Since I am a new user in the community, i am not able to post photos.I
Thank you.
1 Like
Providing us with pictures might increase your chances to get a response from the community.
1 Like
I am not able upload photos ,When i try to upload photos its showing”
Sorry, new users can’t upload images.”What should i do.?
1 Like
You can use imgur.com or alike and provide a link here, maybe it will work.
Testing on my end:
1 Like
A related question would be : is the screen replaceable ? By whom if need be.
1 Like
Sine I can’t upload the image i tried uploading photos to third party website and when i paste the link to the photo its showing i can’t post the link either since i am a new user.
2 Likes
That sucks.
Contact support directly then would be the best action to take.
In the meantime, could you please try and explain what do you mean by screen bleeding? I tried to google for that but so far I found couple threads where people were just interacting with e-ink for the first time and feeling confused about the ghosting behavior of such displays.
1 Like
It’s like broken display…no physical damage.but there are several lines and ink getting scattered in the screen making it hard to recognise the screen content.
2 Likes
I’m sorry to hear about your disappointment. However, from your description I have a hard time understanding what’s really happening in your case. Like others have suggested, please upload pictures so we can see what is really going on. I’ve upped your FORUM account so you could upload pictures. Let me know if you’re able to do it. You could email it to me as well, if that’s more convenient.
when i try upload photos it’s shown since i am a new user i can’t upload images.
1 Like
I’ve upgraded your account you should be fine now.
Now I see what’s happening @ababeelmediahouse
That’s definitely a warranty replacement issue. Please contact our customer service for a replacement. Their email is support@Mudita.com
1 Like
Submitted the case three days ago and havn’t resolved the case yet. Whenever i try to contact, they are informing they forwarded the message to superiors. Please help.
1 Like
@ababeelmediahouse Thank you for your patience while we review your case internally.
I’ve spoken with our customer service and logistics teams to better understand your situation. As outlined on our website, Mudita ships and provides warranty service only in specific countries due to regulatory and certification requirements:
In this case, the device was ultimately delivered to a country where Mudita is not authorized to sell, ship, or service electronic devices. While we understand that forwarding services can make international purchases possible, using such services creates additional hurdles and challenges while we are trying to provide the best possible service to our customers.
I’m sorry for the delayed response. We are genuinely trying to figure out how to best resolve this within the limits of our warranty terms and shipping authorizations.
Our customer service also asked for additional pictures? Did you happen to have a chance to email those over?
Processing: IMG_0651.jpeg…
Processing: 699b3deb-9572-4b05-8945-c5f2445d284e.jpeg…
Hello Mudita Community,
I am writing here as a last resort after my recent experience with my Mudita Kompakt purchase. I hope that by sharing my situation openly, I may receive advice from the community or possibly a reconsideration from the Mudita team.
I ordered the Mudita Kompakt on 2 September 2026 (Order #4000000788). Unfortunately, Mudita does not ship directly to Oman, where I live. Because I genuinely wanted to support this product and the philosophy behind Mudita, I went the extra mile and arranged international forwarding through a warehouse service in Germany.
The phone was first delivered to the forwarding warehouse in Germany and then shipped to me in Oman.
When the package finally arrived after international transit, I opened it for the very first time and discovered that the E-Ink screen is bleeding. The phone is essentially unusable.
What makes the situation confusing is this:
• The outer courier box is in perfect condition.
• The original product packaging shows no damage.
• The device itself has no cracks, scratches, dents, or pressure marks.
• Even the separate screen card/protector inside the package — which is more fragile than the phone — is completely intact.
Because of this, the forwarding courier companies declined responsibility, explaining that they cannot process a damage claim when there is no visible external damage to the shipment.
I fully understand Mudita’s policy that warranty service only applies to countries they officially ship to. The support team kindly explained this in detail, and I respect that they must follow company policies.
However, I find myself in a very difficult situation.
This phone represents nearly three months of my salary, and I saved for a long time to buy it because I deeply believe in Mudita’s vision of mindful technology. I also paid significant additional costs for international forwarding, customs duties, and accessories.
Unfortunately, I now have a device that arrived with a defective screen and no practical path for resolution — neither the courier nor the manufacturer is able to help under their policies.
I am not writing this to blame Mudita. I understand the logistical limitations. My only hope is that the company might consider a goodwill gesture for a customer who genuinely went to great lengths to obtain their product.
I even offered the following arrangement to support:
• I would ship the device back to Mudita at my own cost and risk.
• I would pay for the courier to collect a replacement from their warehouse.
• Mudita would not need to bear any shipping or logistics cost.
Unfortunately, this was also declined due to policy restrictions.
So today I am reaching out to the community and the Mudita team with one simple request:
Is there any possible solution that could allow me to receive a functional device?
Even a paid repair option, discounted replacement, or any practical alternative would mean a lot to me.
I truly admire what Mudita is trying to build in the world of technology, which is exactly why I worked so hard to obtain this phone in the first place. I still hope there might be a compassionate path forward.
Thank you for taking the time to read my story, and I would sincerely appreciate any advice or support from the community.
Warm regards,
Hisan
2 Likes
@ababeelmediahouse I noticed that you posted the same post in two separate threads- so my reply to your same post is here: