Kompakt delivery mix-up

Mudita Products
1

A mix-up happened with my phone delivery last week and I haven’t received the product, or a non-automated customer support reply from Mudita.

Before describing the situation, my intent isn’t to whine or badmouth the company, which I believe is a good company. I just want some help so I can get my phone.

The delivery was to a Canada Post location, which I discovered belatedly didn’t want to accept a package from whoever was contracted to deliver the phone. So the package wasn’t accepted, but the delivery was nevertheless reported as complete, and I got a “your phone has been delivered!” type email from Mudita.

Under the circumstances it’s hard not to suspect that the delivery person saw an opportunity and just took the package home… hopefully not true, as I don’t like to harbour suspicions.

Anyway, I’m hoping Mudita can reach out soon and I’ll report back with whatever ends up happening. I was excited to get my phone last week =(

1 Like
2

@swagman I’m so sorry that you have to deal with this. I will ping our Customer Relations Team Lead, @Lukasz_Siecinski to see what we can do in this situation. Again, we’re sorry you’re going through this. I’ll have our side look into it.

3

@swagman So, I was able to find out that it looks like you had ordered the Kompakt & had it shipped to a PO box, where UPS doesn’t deliver. They’re keeping your package at one of their pickup points and you should be able to retrieve it from there.

The shipping tracker has this info, so just check with them. Let me know how it goes.

4

@urszula Thank you, I picked it up this afternoon and I love it.

1 Like
5

@swagman I’m glad everything worked out :slight_smile: