Just got off the phone with T-mobile after an hour trying to activate the Kompakt. It keeps showing up as being carrier-locked and not displaying the carrier. They can’t activate it. The lack of EID access has added to the challenge of getting this phone to phone. Anyone run into this?
I have T Mobile and it wasn’t an issue for me. Was your SIM already activated? I already had one in my old phone and I literally just popped it out of that phone and popped it into my MK. If it’s a new SIM, maybe try activating it in an old device first (if possible) and then switch it over.
I have tried my old, activated SIM in the Kompakt. It recognized the network, displayed T-mobile as well as the number accompanied with the line, and would not connect with the service.
Stupid question but you have the offline+ button switched off right? Other than that, I don’t know that I can offer much advice since I didn’t have any issues, it just worked for me from the start.
Haha yes the offline+ button is switched off - had to double check. It is good to hear confirmation of T-mobile working though!
@lessphoneplz Have you reached out to our customer support about this issue? Their email is support@mudita.com
They may be able to help you if others have reported something similar.
Regarding EID, that’s an option which will be added in the new update that’s scheduled to come out next month.
@urszula i submitted a support ticket two days ago but have not heard back yet. I’m hoping I don’t have to return this one and order again when the bugs are worked out.
This might seem like a simple thing but is your current phone paid in full? If you have any amount left to pay off on your phone with T-Mobile they will carrier-lock your sim. Once you have it paid in full, it will say the phone is now unlocked.
Another suggestion I saw in a different page was to request the APN information from T-Mobile and manually enter it in. It’s been a long time since I had to do that so I forgot about it but it did work for me with a different phone years ago.
@mwk22 that’s good to know but not the case here sadly.
@lessphoneplz I’ve pinged support for you. They should be getting back to your shortly.