So when someone repeatedly points out that an overpriced product we purchased from Mudita isn’t working the way it should, the thread is being shut down ?
Just to support my fellow forum member, I would like to bring up the “solutions” I received from the support (via email).
When I wasn’t able to post on the forum:
“I’m very sorry for the delay. I’ve requested priority for your case, though I can’t make any guarantees.
That said, it should be a matter of only a few more days at worst, rather than weeks.”
(September 26th, 2025)
Browsers not displaying websites when entering an URL directly:
“I just wanted to follow-up with you via support to say that your problem has our team super stumped”
(October 28th, 2025)
I’ve been receiving spam that is supposedly blockable on the Kompakt, but in reality it still comes through:
“Thank you for your patience and cooperation in addressing this matter.
At this point, I’ll need to escalate the issue to our IT team and wait for their assistance. I’ll reach out to you as soon as I have more information.”
(November 6th, 2025)
I’ve also been asked to provide the following, although Mudita should have all this info, since they sold this phone!
“Your Kompakt phone’s serial number and both IMEI numbers”
Since then: no more reply. So is this the best the team can do ?
First I have to provide a lot of info (why and what for ?), only to receive empty phrases or no help at all ?
Maybe shut down ALL the threads or even close the forum. New customers can then draw their own conclusions. I more and more regret that I ever bought this phone.
Threads are NOT being closed because users report issues or express dissatisfaction. WE DO NOT shut down discussion because products are criticized. Many critical threads remain open on this forum, and support-related feedback is welcome when it is constructive and stays within scope.
I know which particular thread you are referring to and it was closed because it stopped being a technical discussion and turned into repeated accusations, escalation, and references to unrelated matters that cannot be responsibly addressed in a public forum.
Individual support cases, response timelines, and internal escalations cannot be resolved or audited here. Sharing fragments of private support correspondence without full context does not move issues forward and puts both users and the team in an unproductive position.
If you have unresolved support cases, the correct and effective path is to continue through official support channels, where cases can be tracked, escalated, and answered properly. The forum cannot be the place to pressure or confront individual team members.
We understand frustration when issues take longer than expected. What we won’t accept is turning the forum into a space for accusations, personal attacks, or coordinated escalation.
It does not help anyone to have discussions in this manner. I hope our members can understand that.
That’s what I did! The above quotes are ALL taken from the emails I received. Yet it all stopped in November, nobody got back to me with a solution, and it is obvious I am not the only one. Fixes take forever, sometimes half a year or longer, if they are being addressed at all. That’s not an accusation, it’s a fact. If Mudita can’t handle the workload, hire more people, for God’s sake. I honestly have never seen such a slow and incompetent way of handling updates or customer inquiries. There are way smaller teams on the market, but they work ten times faster than you guys (not you specifically @urszula , I know you are trying hard). But trying is not enough, especially when the forum is swamped with complaints and error reports and still nothing is being done to catch up with this mess. The Kompakt requires constant fixing and workarounds. This is NOT the “calm” or “mindful” way, it’s the opposite. So why the continuous mincing of words ?
Also, what about the sentry service and the RF spikes when locking the screen ? This is not privacy at all. Those should have been fixed LONG ago.
Oopsie. I have encountered this kind of situations in the past – both regarding free & closed software. Also regarding some somewhat niche plateforms like the Remarkable or Boox tablets…
Some fixes might seem trivial to us but might have unexpected implications or need underlying refactoring… We don’t know the workload of the team. We don’t know the situation of the company. etc etc. I think it’s already quite good we can have a public roadmap & indirect chat with the team.
I don’t know if it’s possible to have some kind of bugtracker for closed software, which would enable users to see that work is being done, but prioritized, with a rough expected fix version ?
As for me, I have not encountered significant bugs for the time being. Just a couple of finetuning needed for slightly off-road use-cases.
I guess 1.5 is coming soon ? Considering the amount of improvements in version 1.4, tons of stuff might be improved
PS : no intention to make the code open at all ? Considering the people making great contributions here Maybe not for core elements ?
@bidinou I think the catch is when you have a company that actually offers to listen to you, we suddenly think they need to do everything we ask.
Meanwhile, on a daily basis, big companies ghost users everyday and hide under their global brand names. They rely on other users to support you through their forums, and if you have problems, will just advise you to update or upgrade your device.
Does the fact that Mudita is trying to offer support, but is simply struggling with individual cases, make them worse than the companies that just quit trying to provide support altogether?
The challenge is that everyone has different objectives. Some want the original concept, and additional features and apps are undesirable. At the other end of the spectrum, others want more (likely an unending supply of ‘good ideas’).
It is likely not possible to satisfy all. Hopefully Mudita will stay true to their concept, and not be dragged too far in the direction of additional functionality or features.
I think most readers here can discern between genuine complaints about original feature functionality and dissatisfaction about ‘missing’ features / desired functionality. It is great that people on the board can air their concerns. At the end of the day readers know what is what and who is who…
No, of course not. What is really bad though is the extreme slowness and lack of actual solutions. In my original post I have provided excerpts from emails I received from support, and I think one can draw conclusions from them. In addition to that, the Kompakt uses an Android version that has been stripped down to the point where basic functionality is sometimes broken and then has to be fixed, which in itself is a major waste of time. And those fixes have come very slowly, some haven’t even been considered yet, or are too difficult to implement. It would have been better to use a more complete and more recent AOSP for security reasons. The advertised “mindfulness” is simply not there when you have to fiddle around every day just to get basic functions going.
On the other hand you have a few forum members who are excellent developers who have come up with features that not even Mudita has managed to implement yet.
In my opinion the biggest obstacle for Mudita is the roadmap. Dragging out a plan over several months or even years is not useful. It would make more sense to release smaller updates (including security patches) for example once a month. Fixing problems when they arise is the most logical strategy.
I personally prefer less over more. I wouldn’t want a front camera pointing at me all the time. I also don’t need to sync anything to any other device. That’s not minimalism. So I also hope that Mudita will stick to their minimalistic approach, while at the same time making sure that essential features work.
By the way, Mudita is not the only company who listens to their customers. There are several new devices on the market that have been built with input from users. However, I still haven’t found a single device that feels right or complete. Some companies have great ideas, but there is always something missing. For example the new Sidephone is very cool, but has no proximity sensor. I don’t know what they were thinking. It also has no offline switch. The Kompakt on the other hand has no colour screen. Smaller text is even way too pixelated and barely readable. And so it is with literally every device, whether it’s a smartphone or a dumbphone. No company seems to be able to create the complete package. It almost seems intentional…
Out of curiosity, what is the issue with a black and white screen with the ‘standard’ Mudita functionality? Is color picture rendering on the Mudita a critical function? Something else??
Thank you for articulating this. One of my favorite quotes by Steve Jobs that I keep using over & over is: "If you want to make everyone happy, don’t be a leader. Sell ice cream." However, even then people will want sugar-free, vegan, lactose-free, even keto LOL
We know we can’t make everyone happy & we can’t be a phone for everyone. We have to stay true to ourselves.
But let’s not go there lol