Broken Group and Photo Messaging after 1.4.0 Update

Software Updates
1

I received the phone a couple of weeks ago, configured for North America. Initially, MMS functionality was working correctly. I was able to receive both group messages and photo messages.

After updating the device to software version 1.4.0, MMS no longer works. When attempting to download group or photo messages, I receive the following error:
“Couldn’t download Message expired or not available.”

I am on the Verizon network. Mobile data is enabled.

APN Settings:

  • APN Name: LTE – Verizon Internet
  • APN: VZWINTERNET
  • APN Protocol: IPv4/IPv6
  • APN Roaming Protocol: IPv4
  • APN Status: Enabled
  • APN Type: default,dun

SMS App Settings:

  • Group Messaging: Single MMS group chat
  • Download MMS content: Enabled
  • Allow while roaming: Enabled

Are additional settings I should verify, or if this is a known issue with version 1.4.0?

2 Likes
2

I am also experiencing this issue. Has anyone found a fix?

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3

@Muddyphone We’re sorry that you’re experiencing issues. What MuditaOS K version are you on currently? And can you please me a little bit more specific about what exactly is happening in your case.

4

I’m on latest 1.5 build. Kompact. I dropped a ticket for it a little while ago.

I get text messages with random symbols trailing words, maybe this is emoji? it always starts with a “*/= “ as if its commented out code

Separately, I get “couldn’t download” errors on any incoming mms it seems. “Message expired or not available”

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5

image
image681×796 109 KB

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6

no dice, thanks for trying though. Now they are “tap to download” messages that don’t download or provide notification

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7

Did our Customer Support respond? I can ping them if you provide a ticket number (you can DM it to me).

8

Image characteristics may be an issue for the processing power or the Kompakt RAM memory capacity, Close other programs because it may matter how many other apps are open,

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9

They did, tried their steps. MMS is still not recievable. Visible support says the phone is not supported so they can’t help. I guess I have to decide if switching carriers or returning this phone is the next option.

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10

Flip phones from 2005 can load pictures and videos no problem. I don’t think that’s the issue

2 Likes
12

Update: Verizon did not work, switched to mint. Mint allowed me to send and receive mms. Group mms, however, cannot be received. Further, unsure if it’s the phone or the network, but regular sms messages say sent, but, no one receives them in multiple instances.

I gave it my best shot, but a phone that doesn’t do texting isn’t a phone. That plus maps that can’t do a basic address search is why this phone is going back. I wanted to love it, but basics need to function if that’s all the phone has