Some smartphone apps, such as these, enrich our lives without dehumanizing us (by disconnecting us from others):
- Navigation apps
- Weather apps
But, other smartphone apps dehumanize us without enriching our lives.
Example #1: When ride-sharing services replace taxi services:
- You use an app instead of speaking with a dispatcher.
- You get a random driver instead of a possibly familiar driver.
Example #2: When online shops replace brick-and-mortar shops:
- You use an app or browser instead of speaking with a cashier.
- You get a random delivery-person instead of seeing a familiar one.
Example #3: When online insurance sales replace insurance agents:
- You use an app or browser instead of speaking with an insurance agent.
- You call a random customer-care agent instead of calling your insurance agent.
What would you add to these three examples?