Trouble Reaching Mudita Support for Return – Any Advice?

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Hi to you all,

I’ve been trying without success for the last 4–5 days to get in touch with the official Mudita support regarding a return of my Mudita Kompakt.

I submitted a support ticket with all my order details and got the usual confirmation message, saying they’ll do their best to respond within 48 hours – possibly a bit longer if it’s near the weekend. However, I haven’t received any follow-up communication since then.

Has anyone here managed to successfully reach their support and return a device? How long did it take to get a response and process the return?

I’m getting a bit concerned, especially with the 14-day return policy ticking away and still no contact from Mudita.

Would really appreciate any insight from others who’ve gone through the process.

Thanks in advance!

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Just to add something weird: they deleted record of me buying this phone from my account on the website. Very strange behavior. Never seen something like this…

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Have you created the account after purchase by chance? In such case it won’t be in the account, apparently but that’s how it is.

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Hi, my account was created shortly before purchase

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No need to worry, they will get back to you and extend the window if need be

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@slotte I’ve pinged customer service about your ticket. I am sorry for the delayed response on their side, but I can imagine that they are swamped with support messaged & may be a bit behind. Rest assured that we will take care of it. Again- we apologize for the delay.

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Thank you very much @urszula !!! After your intervention I was contacted almost instantly from official support

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@slotte That’s great to hear! I work my magic :sparkles: where I can :black_heart:

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I know this isn’t about returns. But it might be! My pre-order from May 4th is still just processing. I really need some info, as I’m seriously considering my choice. I understand that theres alot to handle, and I dont mind waiting, if I just know what to expect. I have already reached out to costumer support, but I dont answers.

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Work your magic and get our NA Kompakts shipped today :stuck_out_tongue_winking_eye:

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@anon7028788 I do what I can :slight_smile: I’m good but maybe not a miracle worker :slight_smile:

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Don’t sell your self short, just VISUALIZE yourself writing the ‘NA Kompakt has left the warehouse’ post…and posting it today… :stuck_out_tongue_winking_eye:

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@anon7028788 I’m visualizing & manifesting writing an announcement that we’re ready to ship…

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:metal:

Urszula, if I said it once, I have said it a 1000 times, if only sugar were as sweet as you

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Thank you @anon7028788 :black_heart:

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I’ve also had a ticket open for more than four days now with no response whatsoever, @urszula.

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They are not a large team, patience, they will get back to you

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@aferpe Is your support ticket for a return? Or another issue?

If you’d like to return a product under the 14-day satisfaction guarantee, just email us at support@mudita.com with the item you’re returning and your order number. Once that’s done, feel free to send the package our way (include your order number and contact info in the package). The return date is considered to be the date you send us the email.

You don’t have to wait for us to respond in order to send us the return.

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Well, my screen cracked right before the 14-day period, and whilst I know that it’s not covered by the warranty, I wanted to know if I could get it repaired or replaced. I wanted to know what the course of action might be, because right now the device has been rendered unusable (the cracks only get worse and worse by way of just carrying it around).

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Oh crap did you have a screen protector on it?

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