I have been loving my Kompakt as my only phone for close to a year now! I’ve recommended it to everyone I know! Never had any issues until now.
Recently, I’ll be texting on the SMS app native to the system, and all of sudden the screen will freeze, and I can do nothing. Then the app crashes and I’m sent to the home screen, but the keyboard won’t go away and I cannot navigate any screens as all the buttons are under the keyboard. The settings button will pull up my settings menu, but behind the keyboard. Sometimes its just black behind the keyboard and does nothing else at all. I have to restart the phone each time. I’m worried the issue is getting worse. This is my only phone, and it has e-sim. I have a very communications based job where people rely on me, so I need access to my phone. I should add - the issue first started when using WhatsApp on the phone, which I’ve had for nearly a year and no issues. Since the first crash on whatsapp, they’ve all been on SMS.
This is definitely tech support ticket territory. In the mean time, try sideloading another SMS app. I like InkMessage though there are other recs in the commnuity apps section.
Welcome to the Mudita FORUM, we’re glad you’re here.
Thank you for rechiching out & I’m sorry that you’re currently experiencing issues after enjoying Mudita Kompakt all this time. Let’s see if we can help.
What version of MuditaOS K are you currently running on your Mudita Kompakt & do you happen to have sideloaded apps on your phone? If so, which ones?
I am running what I believe to be the latest, 1.5.0
I do have sideloaded apps through Aurora Store. Not a ton, and when I am done using them I try to make sure the apps are “closed” through the settings. The apps I have sideloaded are Aurora Store, Audible, CATS-Pass (local transit), Cronometer, Libby, Merlin, Spotify, Microsoft Teams, AMC Theaters, and WhatsApp.
Thank you again for your help. It seems to have happened less lately, but still is happening. It just happend about 5 minutes ago.
I’ve reached out to the team about your issue. Even though it’s happening less, it’s still happening. We understand how critical messaging is, and we apologize for the instability you’re facing. I will get back when the team responds.
I’ve talked to our team and they said that the quickest way to pinpoint what is going on in your particular case is to open a support ticket and submit logs to us. If you need assistance with sending the logs, our tech team at [email protected] will be able to give you instructions how to do this. If you’re tech savvy, you can generate anadb bugreport via ADB.