Should I request the refund?

Technical Support
1

Hello,

Like many here, I ordered a Mudita Kompakt with the wish to limit my smartphone time.

That being said, I opened several tickets/emails on Mudita’s support and I received absolutely no feedback from them.

Indeed, I have two concerns that I find highly damaging for the brand, namely:

  • I bought the phone for my company and I have a VAT problem on the invoice.
  • I received my Mudita Compact with no OS installed.

So for the moment, I therefore have a phone that is unusable, an invoice that I cannot send to my accountant and especially no feedback from customer support.

I am coming to the end of the 14-day refund request period soon.

Also, do you think that I still have to hope / wait or is it better to ask for a full refund?

I don’t have a problem with technical issues, they happen, but the lack of responsiveness vis-à-vis the clients absolutely doesn’t give me confidence.

On this date, and without resolution, it is clear that I will not order other devices from the brand for my company and above all, I unfortunately cannot recommend Mudita to anyone.

The prices are high (and I’m okay with that), but paying a high price for nothing seems unacceptable to me.

In short, what do you think?

1 Like
2

I think Mudita needs to add some people, perhaps temporarily, to their Kompakt help desk so customers get responses to their issues.

Mindfulness is particularly important in support. Often no response is far worse than a timely response with an acceptable projected solution.

4 Likes
3

@mathieumn First & foremost, please accept my apologies for the delays in getting a response. I have pinged @Lukasz_Siecinski our Customer Relationship Lead to help you get you a quicker response. Again, I’m so sorry that you’re having to wait. I’ll do my best to get this taken care of you.

4

Thanks for you reply Urszula, I wait for the support.

And don’t apologize yourself, you seem’s to be very active on this forum and helpfull for customer.

1 Like
5

@mathieumn Thank you so much for the kind words. I’ve pinged customer service about your case. I’ll do my best to get you help ASAP.

6

My conclusion : New phone no Mudita OS - #45 by urszula

:wink:

1 Like