I seriously want to give another try. I have the light phone so if for any reason it did not work I would have that phone. If I order one I would like a new one. Not the one I sent back just because it did not work on that phone. I LOVE THIS phone and your company. I ordered the bell as your know and I honestly want this phone lol. Do you guys still have stock of only the black? or is the white available too?
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ANy thoughts on why I had a different experience…possible I did not give the new update enough time to kick in??
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Not sure, but keep in mind freedom mobile network is not the widest of coverage areas, Because I only plan to use the phone in my home city or up the 401 to other major cites only than it will have no issues. Otherwise you are switched to a partner network of theirs. You want to check the coverage maps for “Freedom” coverage as they will have overlays of their partner networks. That said, not the wideset of coverage areas, but seems to be most compatible with this phone. Most cellular companies work with carriers directly, its possible the Pure is still working on establishing good testing with these networks in Canada, and thus the modem updates (That’s what would be required to provide more stability to the hardware inside controlling antennas connection to cellular) has not yet been dialed in. As time goes on, perhaps this will happen, but I’m sure only if adoption rate is higher.
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SO based on all that do you think it would work over here? I live in Ajax ontario…I am just afraid of the same frustrating experience…
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I would recommend you wait. I’ll test for you in a few weeks and report back. This way you can avoid that experience 
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@cjc26 Your case & @cardio79’s case is quite interesting to our devs.
They would love to compare the logs from the two cases.
Can you please send logs to the Mudita team via Mudita Center:
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Here is another thing I just remember. Cjc26 lives in London ontario which is about 50 mins from grand bend where I was with my family for the weekend the day after I got my phone…the phone was not reliable for me at all that weekend…how could that been if I was in the same region as him literally not far away? Mind you this was before the update not sure if that would make a difference though
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I am not gonna go back to freedom though because the reception in my basement is brutal so its a non-starter…my mudita pure journey is done for now anyways…fyi I have had the same frustrating experience trying to get the light phone 2 working here since I got it yesterday…gonna go back to the Punkt…It has been a very frustrating past 3 weeks trying to get phones to work for me
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I was in Grand bend a few weeks back and i had the same problems, and grand bend is very close to London…
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@urszula I believe that cardio79 sent his device back already. I’ll do a field test with mine as mentioned above and upload some logs in a few weeks. I’ll record time stamp when I am in and around his area to see if my device performs differently.
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Yup shipped mine out a week ago…but as I mentioned I was in your neck of the woods like 2-3 weeks ago in Grand bend…and at times the phone worked but at other times i cut out for a long period of time…at one point I needed to call my wife and kids and I could not…so its interesting that you are having such a different experience from me on the same provider in now as we know the same area…london and grand bend are close to each other
I’ll go for a nice Ride on my bike to Grand Bend and see how it handles itself there. Keep in mind London is on the freedom network while Grand Bend uses partner networks
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UhOh!!! @cardio79 I factory reset the pure to try and replicate the issues you were having. Upon sitting in the same place I have always got 2 to 3 bars of service. The device powered down. I press power after 2 minutes and it started up fine with language selection screen. It than asked to accept license followed by choose a SIM. I choose SIM#1 and presto same reception bars a few seconds later for about 2 minutes. After which now ZERO BARS of service. So I can say this could be a software issue and not that of hardware as it received them prior to the master reset and after the reset but something has happened and now no service at all. @urszula FYI.
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I’m baffled here, the signal came back after rebooting the phone after 15 minutes of no signal same spot!!! and has been holding with signal bars for several minutes so far after the reboot.
UPDATE - If I touch the phone now at all the signal bars disappear to zero, than eventually reads as no service with an X.
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I have also experienced something similar. No signal, even rebooting and removing the battery didn’t help. Then after about 15 minutes there was reception again. But only 1-2 bars where I usually have 3-4 bars.
That was this Tuesday. I suspected that it was due to the “low” battery level of 2 bars, because I always have problems with reception then. When I fully charge the battery, everything is OK again.
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This is the frustration I went through…sorry this has happened to you after it was working so well. I am being send a new light phone since it looks as if I was sent a faulty unit. Hopefully this new unit works because I am getting a brand new unit for 300 canadian which is 200 hundred dollars off. I switched again now from public mobile to virgin mobile lol…someone on reddit said they were using the light phone in ontario on the virgin network but when I tried the phone kept freezing and resetting in an endless loops. Same thing happened with fido. So conclusion was its a hardware issue. Really hope it works in the new unit cause then I am done. Thats my device cause I have went through hell and back to try to get the mudita and the lp2 to work for me. I had to pay a 50 dollar activation fee for the virgin mobile sim but I did so because a person said it worked for them. Anyhow will see what happens, if for any reason the lp2 does not work again I will send it back and buy the punkt and then I’M DONE lol
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Man so sorry that happens to you.
I hear you. It is seeming impossible to disconnect these days. Even carriers and infrastructure forcing you to remain bleeding edge. Sadness I tell you.
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@cjc26 Can you also send me the serial number of your phone- We want to make sure we have all the logs from YOUR phone in one place, so we can compare them.
@urszula It’s S/N: 26876140120852
It feels like when I reboot now I get signal for a minute, than it switches to 3G or something and get no bars, than eventually an X when trying to place call says “No Network Connection” message. But in that one minute 3 to 4 bars of signal and can make / receive calls and texts.
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@cjc26 Sometimes it does take awhile to register on a network. But I will definitely pass this on.
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