I was wondering about this. Whenever I select the checkmark to confirm the new time, I was assuming that this meant that I was starting the Harmony at zero seconds for the selected hours and minutes. It’s not a big deal, but ideally selecting the checkmark would start the selected time at zero seconds. Thanks, Mudita!
Not good news… The display is frozen for the first time (16:14). The soft reset doesn’t work, connecting with the mudita center also doesn’t work, and the factory reset requires to access the menu of the clock, which is impossible since the display is frozen. What should I do more? (I’ve sent an e-mail to the support)
PS: It is a complete “no-go” for me because I wasn’t using my “Braun kind” alarm clock after this update…
Thank you, @urszula.
I had the same luck as @kirkmahoneyphd, that it didn’t happen during the night. The alarm is something that I need reliable and not waking up during the night checking if it is working, destroying the sleep routine, as you understand.
Hello @regbarata I’m very sorry you experience such issues with your Harmony. We naturally test the devices to ensure they work as we planned, that they are stable and reliable. Although our test were thorough, we haven’t had an issue with a device that after working for a while crashes and did not respond. Moreover, this batch of products had an extra quality check here in Poland and every single device was checked. We tried our best to ensure best quality and we will continue so by checking your devices to find the issue causing the problem. We want to provide you with reliable Mudita Harmony but also prevent this problem from happening in the future. So far we had only one or two reports with such issue while over 500 devices have been delivered to our customers. It’s our primary goal to provide you with Mudita Harmony you will feel happy and comfortable with. If you haven’t contacted our support yet, please do so at firstname.lastname@example.org , we will try our best to help. Once again, I’m very sorry you experienced such issue but i’m also thankful for you reporting it. It enables us to improve our products and hopefully satisfy you with Mudita Harmony soon.
Hello, I’d like to report that I also recently experienced this issue (yesterday). I was relaxing in bed and all of a sudden my Harmony began making really strange noises! It was like a beeping sound coming from the speaker, cutting in and out, it sounded very fuzzy. I looked at the time and it said 6:34pm, but it was actually 7:02pm. I restarted the Harmony by long pressing the back button and it went back to normal. However, this is a serious issue and I am now very worried it will happen when I am asleep.
Another issue that is less pressing, but still odd, is that for some reason the track ‘Bubbling Brook’ refuses to play for me. It’s the only one that won’t play. It just stays stuck on the 1:30:00 screen (I have it set to 90 minutes). It’s been that way since before the recent update; it doesn’t matter if I restart the device.
Hello @cia I’m very sorry you had such a bad experience and thank you for letting us know! Please contact us at email@example.com if you haven’t already and we will be able to investigate the matter in more detail. I’m sure we will be able to help so that you will have a chance to be satisfied with you Harmony and regain trust and confidence. Once again, apologies and thanks for contacting us!
I am still having issues with updating my harmony. As soon as I plug it it, windows throws an error and the harmony does not connect. Tried it with different PCs and different OS’s. Devicemanager in windows says error 43.
Possibility to set a Meditation Timer start delay.
UI update (Home Screen settings)
Function (pre-awake, snooze, bedtime)
Settings of time format
Screen settings and the information displayed on them
USB communication with Mudita Center
Reminder to update you device through Mudita Center that you can download here.
You will find link to Full User Guide here.
If you face any issues with updates or troubles with your device after update please contact us directly at firstname.lastname@example.org
The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.
After I wrote to email@example.com a few weeks ago, Robert Gwarek told me to try to update or reinstall Mudita Center. I successfully updated Mudita Center to the latest version, but Windows 10 persists in throwing that error.
hello @adammoseley Thank you for bringing that up. We are fully aware many customers are waiting for this feature and we want to assure you we are working on it. It is a more complex feature since it requires updates in both products - Mudita Harmony and Mudita Center. It does have highest prio in our backlog of updates and one we will have the release date defined we will let you know.