I filled out and submitted the online request form before the 14 day requirement and received a response from team member Robert Gwarek. He responded 6/11/25 with, "We’re dealing with record numbers of tickets after the Mudita Kompakt premiere and have developed a substantial backlog. Don’t worry about the 14-day deadline considering the situation mentioned above. The delay in our side, so this timeframe can be extended if necessary. I registered your return. Please ship the product back to us”. I then researched for a best price from the 3 shipping companies who ship to Poland. UPS wanted $250, Fedex they couldn’t ship from a personal account to a business account in Poland, and the US Post Office did said $90 to ship but Mudita would also have to pay that same price to receive the package. On 6/12/25 I relayed this information to Robert Gwarek asking would Mudita cover that cost because of my concern that Mudita may reject that receiving fee then what would happen to the phone. With Mudita’s overwhelming positive sales situation I understood there will be a delay in his response. I re-sent the same email on 6/15, 19, and on the 20th this email, "Robert, I don’t understand why you have not responded to my emails about return shipping problem from California. Is support that busy? I found many people in the Mudita Community dissatisfied with return shipping from the US. It’s so confusing. Please let me know what’s going on.
It’s now 6/28, I’ve had no response questions and concerns in 16 days and feel like I’ve been shut out.
I have a gut feeling they are trying to find the right solution other than generating huge shipping costs.
IMO a US-based office or collecting like 10-20 phones for a batch shipment at some individual/reshipper company should do the trick - if not an actual office with spares.
Hi @msbb I’m very sorry for the lack of response to your follow-up emails and for the frustration this has understandably caused. It’s clear you’ve made every effort to resolve the return in good faith, and I want to reassure you that we take your concerns seriously.
To move forward, I’d like to look into this more closely and find a solution that minimizes the burden on your end. I’ll reach out to our team to see if we can help in any way with this shipping.
I’ll follow up shortly with specific next steps or possible alternatives to help complete your return smoothly.
Again, I’m very sorry you’ve felt shut out. That’s never the experience we want anyone in our community to have, and we’re committed to making it right.
Thankyou 
That would be great! Thank you so much urszula.