Free Shipping definition

wkwi · October 11, 2021, 10:57pm

„Two selected items = free shipping“ means two items of one product or at least two items in the cart of any kind?

urszula · October 12, 2021, 7:42am

@wkwi You can buy TWO different products, for example the alarm clock & the Mudita Pure You don’t have to get two phones or two alarm clocks.

wkwi · October 12, 2021, 1:26pm

Hmm…

urszula · October 12, 2021, 1:44pm

@wkwi The free shipping is applied at checkout

wkwi · October 12, 2021, 8:00pm

It hasn’t been applied on my checkout, see Paypal bill attached:

urszula · October 14, 2021, 10:14am

@wkwi I spoke to our customer service about this issue & they would be able to give you a refund for the shipping. Please contact them directly at SUPPORT@MUDITA.COM
Hopefully everything works out.

Joyce · October 15, 2021, 11:04pm

So I can purchase one of each clock and get free shipping?

wkwi · October 16, 2021, 11:03pm

I ordered one of each and got the refund of the shipping fee yesterday. So yes: this fulfills the requirements.

urszula · October 18, 2021, 12:42pm

@Joyce I will check with my eCommerce team to see if the solved the shipping dilemma.