First use problems

Ok, so I got my Pure in the mail last week. Yeh. Figuring it out, not so yeh. I placed a couple calls, kept getting kicked off/dropped. Then, I try to make calls and the screen says “no network connection”. After I just made calls. The slider is on connected. Not sure what is happening, any help?

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Your signal is probably weak with your provider and the Mudita Phone. Otherwise, it could be that your provider is blocking your calls due to the device not being supported.

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What country are you in? Please don’t say Canada lol…I get mine today

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@calebsmum What network carrier are you using?

Haha, no, U.S. :slight_smile:

Ting. By Tmobile. I was told that they would cover the mudita.

I don’t think they are blocking it, I just checked my account and it shows being covered. :confused: I think I"ll call them anyway.

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I contacted my carrier and they said it was because the sim card needs to be replaced due to the fact that they are switching out of cdma. :confused: Well, they said they would temporarily reactivate the current one, but it’s still not working. Another work order out to them. In the meantime, any ideas? It worked, with a few glitches, for the first couple days, so I find this weird.

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@calebsmum Since you have T-mobile, getting a new sim card usually does the trick, according to other users. You have to make sure the sim card is not 5G because Mudita Pure does not support 5G. Also- Google Fi seems to work well for people too. You might want to try that as a backup, until you get a new sim card from T-mobile.

I’m on an online chat with my cell co now. trying to figure it out.

cell co is saying they only have 5g SIM cards now! ugh!

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@calebsmum Any chance you can go with a different carrier that doesn’t have 5G?

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I talked to them more and found out that they ‘misspoke’, the sim card will support 5g but will also support 4g. Hopefully that will work. I haven’t gotten it in the mail yet, time will tell.

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@calebsmum Let us know how it turn out.

Yeah this is an issue I keep having where there are just pockets of time like right now for the past 10 mins that I cannot make a call or text cause the phone is not connecting. Previously in the morning it was fine then it just drops. I really hope things change with the next update. As I have said in previous posts I do not like the idea of being out and my wife and kids not being able to reach me. Specifically my 2 kids 4 and 8 that I drop off at activities.

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it still hasn’t. I got the new sim card but still ‘no connection’. :frowning:

mine is more of a constant problem. :confused: Not working at all anymore, except for an occasional, maybe once a week, connection for a minute.

Crappy yeah mine is not that bad but my concern is when I drop my kids off for anything that I may not be able to reach them …waiting till the update to see if things improve…if not most likely I will go back to the Punkt which I loved…only reason I returned it is after I bought it I lost my job so did not make sense to make such a big purchase…but now since I am back working I can afford to purchase it again. But I am also considering the light phone again…

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Ok, so new sim installed and activated. Receives texts but still says “no connection” when trying to place calls. How can it receive texts with no connection?

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@calebsmum Try restarting your Mudita Pure. Sometimes that make a big difference.