Cannot perform factory reset cannot access settings

I set a passcode when I first got my phone. then i completely forgot my passcode. Therefore I have therefore never been able to use it because according to the manual the only way to use the phone again is to go into settings (which I cannot do until I put in the passcode). Help


@jessinthemoontime I will message our support guys to see what can be done about this.

@jessinthemoontime Our tech team just told me that you can reset your pin by doing a FACTORY reset.

How to reset WITHOUT PIN?

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@slawd It’s a bit more complicated. but you have to go through he bootloader. Here are the instructions:

  1. Turn off phone. Either by holding right functional button and accepting or by removing battery.

  2. Turn on phone (by right functional key or by inserting usb) while holding central button.

  3. Bootloader menu should appear. Factory reset is number 2.

Let me know if this worked for you.

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It works.


@slawd GREAT :smiley: