Big News for Our U.S. & Canadian Backers: Mudita Kompakt is Shipping Next Week!

IS IT THIS WEEK?? :smiley:

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lol I wish they sent me mine by accident too :laughing: Cant wait for the phone to ship!

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I wish that they had included my case with my Kompakt, which I now have had since May 5th.

They have known for two weeks about the missing case, but I still lack even a tracking number for it.

Nearly all of my previous cellphones had protective cases. Lacking the silicone case for the Kompakt is hampering my full enjoyment of it.

@urszula, is the shipping of my missing case something that you can expedite?

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@kirkmahoneyphd I’m going to check with customer service & get back to you.

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Thank you! My guess is that the shipment has gotten lost in the flurry of orders that Mudita is shipping now.

One of my hopes for the case – besides being protective – is that it will reduce the frequency of accidentally activating the fingerprint sensor.

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@kirkmahoneyphd Just to confirm, you have not received any shipping confirmation from our end?

You are correct. The last email message that I have said:

“When it comes to you[r] protective case[,] I will make sure it goes through to you[,] and I will make a reminder about that situation to a proper department.”

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@kirkmahoneyphd GOT IT :slight_smile: I’m on it :slight_smile:

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@urszula: The “DTW LOGISTICS SP. Z O.O.” in this new email message from UPS looks familiar!

Thanks again! Even if customs processing makes the shipment last a full week (as it did with my Kompakt), at least I know that the case is now on its way! Woo-hoo!

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Are kickstarter backers going to be receive their units first? It’s almost been 6 months since I originally backed this project.

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Assuming it’s shipped the same way it was for the Global version, Kickstarter first, then Indiegogo, then preorders.

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Kickstarter backs will absolutely get it first

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Wait so this week’s shipments won’t be for indiegogo backers?

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We don’t know at this point how many they’re going to be able to ship out this week or even which day this week they’ll start shipping.

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The no-longer-missing case fits PERFECTLY on my Kompakt. Thanks again, @urszula, for helping to get it shipped to me!

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I haven’t gotten any emails on the status of my order, but I am a pre-order from a bit over a month ago and it was just before I made a profile here, so I’m sure I’m at the back of the line. I’ll give it some time before sending any inquiries. I’m super excited tho! :tada:

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Hey! Just wanted to check in about confirmed shipping on your end. I am backer 297 on kickstarter with no confirmation on my end that the Kompakt has been shipped. Any updates?

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I believe I saw in another thread that it arrived now, right? :tada:

@here if you ordered via Kickstarter or Indiegogo, your parcel should have left already (apart from just a few single cases where the address was wrong etc.).

Therefore, if you haven’t received any communication re:shipping status, tracking number, please contact Support at support.mudita.com.

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Hi @aleksander, I contacted support and they said it hasn’t shipped yet and gave no reason. I am indiegogo backer 315. Any way you can look into this for me?

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It’s been a few days, but I believe your has been sent last week?
Sorry it took this long :pray:

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