I have seen reports of peoples alarms going off late. But my issue is that it doesn’t go off at ALL.
There has been 2-3 days that it actually has gone off? It has made me late for work once because I thought I could rely on it.
Basic feature and it doesn’t work.
Any news on when the OS update with bug fixes like this will be?
I am also interested is this update going to address the Alarm issue.
This morning I decided to test it for the first time. Having read previous comments, I had a separate device as backup Alarm.
I set two alarms on my Kompakt - one for 06:00 and one for 06:30. The first one started ringing at 06:07 (7 minutes late, which is very, very bad and can potentially disrupt my morning routine, and make me late for work). The second one was exactly on time - rang at 06:30 and then I used the Snooze function several times and it ran exactly 5 minutes later each time.
I think it has a problem with setting an alarm on an exact hour (like my 06:00 for an example)…
It would be really nice if this could be fixed with the next update. Unfortunately, I didn’t read anything about this in the announcement for the next update.
I use my Mudita Bell at home, but when I’m staying somewhere else I have to rely on the alarm clock of the Kompakt. A basic function like this should also work smoothly.
I’ve followed up with our team about the bugs with the alarm. I asked for clarification when these will be fixed,
Yeah I would think this would be of utmost importance, people use the phone as an alarm, it needs to work properly
@minimalist4life Our team has confirmed that they are working on alarm bugs. And the Bluetooth bugs, too.
Please let us know what the root cause for the alarm going off late was. That’s simply interesting. 
The alarm works for me flawlessly although I haven’t sideloaded anything yet; I wonder if that’s DuraSpeed killing the alarm app or anything else.
@urszula any eta?
The phone isn’t working. My Bluetooth earphones do not even connect, when they connect and are seen by every other device. The screen protector also refracts the light to make it look awful, and is gloss so it takes away from the nice matte screen.
As a result I have asked for a full refund, even though I am out of the 14 day trial window.
Functions you promise are not provided and do not work as advertised. Hopefully this refund can be granted.
I find it interesting people notice the screen protector even being on, I have it on and it does not take away from the device or make it look awful guess its just personal preference
Our team has said that this was due to a bug, but I’m not sure as to the specifics. I will ask if they can share any specifics.
@j21w91 I’m so sorry that you’re disappointed. As I posted in a few thread, this is a priority bug for our team & they are working to make sure the alarm works as intended. We have an update coming up in JULY, but I do understand that this may be too long for some people. I’m sure our customer service will accept your refund request.
Was it by chance one that you set up as a recurring alarm? The alarm has worked reliably for me every time except for the one instance in which I used a recurring one.
I have had issues with unreliable alarm too. As well, I would love to have a timer and stopwatch i
In the alarm app as well, I now have one sideloaded, but it’s not optimized for e ink and I think it’s a basic feature. Is this possible to make on the roadmap?
It’s been 12 days since I sent an email to the support, and I am still yet to receive a response. Is this normal? I will send a chase email but this makes me feel like I am being ignored, especially since the automated reply says “we do our best to respond to everyone within 72 hours”
it’s been 288 hours.
@j21w91 I’m so sorry for this. I’ve just pinged @Lukasz_Siecinski, our Customer Relationship Lead.
@urszula @Lukasz_Siecinski another 8 days has passed. And I am yet to have a response from an actual human?
This is the worst customer service I have ever experienced.
What do I need to do here?
I will make another post on this forum asking if anyone has gotten an actual response from your support, or if I’m being singled out.
@j21w91 I am so sorry about this. I’m going send you a DM, because I want to resolve this issue for ASAP.