Alarm does not work anymore

Have been so glad waking up with Mudita for some months now. But suddenly the alarm does not work anymore. The clock works though.
It has been working for months, but then this friday morning both the Mudita alarm clocks we have in the house, did not sound the alarm.
I have charged it and still there is no light, no alarm and no access to the menu.
Have tried to reset to factory settings, but nothing happens when I press both the buttons for 5 seconds+.
Hope someone can help.

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It seems like the battery might be empty, you should try and charge both for a few hours. I had the same “problem” with my Harmony caused by incompatible chargers. Now it works like a charm.

You should make sure that the chargers you use have the specs as mentioned in the Manuel.

If they still don’t charge as it happened to me, the charger might not be compatible although the specs are the same. You should get the official charger then.

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@heidie Thanks for reaching out. As @denis_b pointed out, the alarm clocks charge best when used with a 5V charger. Are you using a 5V charger? Not all chargers are 5V. This is how you can tell:

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